According to a study done by eft and Convey, retailers still are far from optimizing customer experience (CX) in the final mile: 66% of retail supply chain executives say that their existing systems do nothing to improve the customer delivery experience. Only 3% say they currently have systems that fully support efforts to improve the CX, according to a survey from eft and Convey.
To compile the research, eft and Convey asked 200 supply chain executives in retail eight quantitative questions about the importance of CX in final-mile delivery and how this affected supply chain performance.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.