Supply Chain Management Resources

The source for supply chain strategy, insights and best practices.

The most important factor of online holiday shopping is…

When it comes to the online holiday shopping experience, delivery trumps everything. That’s according to a new survey by active delivery management platform Convey in which 40% of consumers report that delivery is the single most decisive factor of the shopping experience.

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Retail Survey: 52% of Shoppers Prioritize Knowing an EDD over Cost

The survey of 1,500 shoppers identified the importance of date commitments to the delivery experience, the need for retailers to provide proactive shipment updates, and the expectation that retailers will resolve shipping issues (as opposed to carriers) and provide more convenient customer self-service options, as top priorities.

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The Modern Customer Delivery Imperative

In order to find out customers' delivery demands during the holidays and throughout the rest of the year, we surveyed 3,000 people in two surveys. While we sought to identify the when, what, and why of consumer expectations, we found that consumers have three main asks for retailers: show them commitment, communication, and give them more control.

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Communication 101: Successful Shopper-Retailer Relationships

The retailer-shopper relationship is a powerful bond -- shoppers are 73% more likely to return if they have a positive delivery experience -- but yet these relationships often fail. Like any great relationship, the primary key to success is to communicate actively and often. Read on to learn how. Read on to learn how shoppers want retailers to communicate with them.

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UncommonGoods Improves Delivery Experience with Active Management

UncommonGoods first engaged with Convey it was gearing up for the 2016 holiday season. As a heavily gift-oriented business, two-thirds of UncommonGoods’ revenue is generated in the final quarter of the year. UncommonGoods knew its customers expected visibility into where their packages were at any given time, and was on the hunt for a solution that would help deliver that experience.

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Delivery Digest: October 2017

It's almost the most magical time of the year! This October, headlines focused on how retailers can meet and beat their customers' post-peak delivery experiences. Meanwhile, in addition to Amazon's quest to receive the best bid for its 2nd headquarters, the e-commerce behemoth has launched innovative programs such as Seller Flex, in order to up the stakes for last-mile delivery.

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Family Leisure Reduces Costs, Improves Delivery Communication

Family Leisure has launched the full capabilities of Convey Engage, an all-in-one active delivery management tool which combines deep carrier integrations with delivery communication, voice of the customer feedback, and exception analytics. The solution has enabled Family Leisure to understand, prioritize, and proactively solve issues before customers call, saving valuable time and money and a providing a more rewarding customer experience.

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September 2017 Delivery Digest

This September, delivery headlines focused on who could get the closest to beating Amazon at its own game. In a tight race where Amazon, Walmart, and Target are making big acquisitions to improve offerings and final mile delivery, it is clear that customers will be the judges (and hopefully the winners!) of a busy peak season.

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