Eliminate Skyrocketing Fees and Resolve Shipment Issues 4x Faster
Give your team the tools to identify, escalate, and resolve distressed shipments in real-time with your carrier partners. Nearly 12% of all shipments encounter exceptions that can result in negative customer experiences, and Convey makes it possible to identify and resolve them before they turn into costly returns or appeasements.
Recover helps retailers to avoid millions of dollars in return to sender, incorrect address fees and more while simultaneously improving NPS over 20%.
Leverage Machine Learning to Turn 1 Hour Each Week Into $160k In Savings
Exceptions are inevitable, but the costs associated with them are not. Despite being seen as “the cost of doing business,” exceptions don’t have to eat into profit margins and cause lost customers. In fact, when a retailer positively resolves an issue, the shopper is 60% more likely to return to the brand for future purchases.
Recover allows you to get ahead of the most common exceptions by improving your team’s ability to be proactive and collaborate with both internal and external teams. Proactively managing the delivery experience is proven to result in an average of 6x ROI.
Speed Resolution Time With Complete, Real-Time Visibility For Everyone
Convey connects data from across your ecosystem in real-time — from shipment status to order details and proof of delivery (POD) images. When all teams are operating with the same data, individuals are able to more quickly resolve issues, identify systemic problems, and target opportunities to exceed customer expectations.
Every shipment record is complete with all shipment status updates, customer and carrier communications, attachments and internal notes ensuring a single source of truth.
Increase Perfect Order Rate With Collaborative Exception Management
Ensuring a perfect order requires internal and external teams with various tools and processes to collaborate seamlessly. When customer care, logistics, carrier service teams and dropship vendors may all touch a shipment – the days of email and spreadsheets will no longer cut it.
Configurable views and complete shipment histories ensure all parties know exactly what needs to be tackled. Rapidly identify and escalate exceptions as soon as they occur. Simplify workflows by assigning owners, sending messages, and sharing files in a single pane to reduce resolution time over 80%. Automation and batch actions enable proactivity at scale.
Support In-Band Recovery Actions With Integrations To CRM, Claims, And More
Eliminate silos and improve outcomes by connecting, triggering, and tracking activities for customer care and logistics in one place.
A single source of truth ensures all parties are operating on the same data while integrations reduce friction and keep users working in their primary system of record.