Engage

Proactively solve shipment issues before customers ask – without overwhelming your logistics team.

Convey Engage is helping us go from reactive to proactive while saving us time and money.

Configurable Business Rules

Take back control over your delivery experience. Prioritize, escalate and trigger action automatically as issues occur.

Proactive Delivery Management Software

Task & Queue Management

Assign distressed shipments to individuals or teams for resolution.

Technology for Customer Delivery

Real-Time Collaboration

Enable efficient and effective communication with internal team members, carriers and shoppers all within a single, simple interface.

Command Center for Shipment Management

Proactive Customer Communication

Keep shoppers up to date and allow customers to initiate conversations through preferred channels.

Proactive Customer Delivery Management

Benefits

  • Improved shopper experience
  • Reduced costs, improved margins
  • The ability to collaborate cross-functionally with ease

FAQs

  • Cloud-based applications can be deployed in as little as 2 weeks
  • Mode & carrier agnostic
  • All data is easily accessible via API

75% of shoppers believe proactive communication is important.

View the infographic