And so much more
SMS and Email Alerts
Reduce WISMO with wide-scale customer reach designed to enhance your last mile operations and customer care workflows.
Delivery Appointment Scheduling
Easily collaborate directly with the consumer to update, confirm or modify the delivery date in as little as two clicks.
Auto Opt-In Subscriptions
Minimize customer effort by simplifying the opt-in experience for alerts.
Surprise & Delight Customers
Exceed delivery expectations and turn first time customers into life-long customers with tailored order updates.
Flexible Tracking Page
Give consumers a reason to come back again and again with real-time tracking pages designed to meet your customers where they are.
Build a delivery experience your customer deserves with customizable admin tools designed to improve operational efficiency and improve CSAT.
“With Convey, we’ve got a unified experience that feels like it’s all coming from UncommonGoods regardless of carrier. We see the delivery date as a promise, and the Convey platform is key to us being able to be keep it.”
The Convey platform is really easy to use, and it’s easy to filter for exceptions. It gives us total clarity and visibility into what’s going on with our packages, and we’re excited to use the built-in automation.
“We saw results almost immediately in cost savings and efficiency gains that make Convey a critical element of keeping our delivery promises. Our internal care team is happier and more productive due to Convey.”
“Knowing that our customer service team has greater visibility into tracking details, and that our customers have a positive delivery experience aligned with our brand promise is exciting.”
“Convey offered a streamlined solution that we could basically plug and play while integrating very easily with our WMS, resulting in a near-instant, immense improvement in end-to-end delivery visibility, coupled with great reporting.”
“Convey has allowed us to not only ensure fast, accurate deliveries, but also to proactively communicate with customers when there is an issue. This personal touch makes all the difference in creating a loyal customer base for the long haul.”