With Convey, we’ve got a unified experience that feels like it’s all coming from UncommonGoods regardless of carrier. We see the delivery date as a promise, and the Convey platform is key to us being able to be keep it.
The Convey platform is really easy to use, and it’s easy to filter for exceptions. It gives us total clarity and visibility into what’s going on with our packages, and we’re excited to use the built-in automation.
We saw results almost immediately in cost savings and efficiency gains that make Convey a critical element of keeping our delivery promises. Our internal care team is happier and more productive due to Convey.
Knowing that our customer service team has greater visibility into tracking details, and that our customers have a positive delivery experience aligned with our brand promise is exciting.
Convey offered a streamlined solution that we could basically plug and play while integrating very easily with our WMS, resulting in a near-instant, immense improvement in end-to-end delivery visibility, coupled with great reporting.
Convey has allowed us to not only ensure fast, accurate deliveries, but also to proactively communicate with customers when there is an issue. This personal touch makes all the difference in creating a loyal customer base for the long haul.