Dashboards Built for the Last Mile
The #1 challenge to improving the customer delivery experience is the ability to quickly analyze disparate data. This process of preparing data alone can take 1-2 hours to complete. As a result, retail leaders struggle to impact delivery issues in real-time.
Discover is a business analysis tool built for the unique needs of the retail last mile – from cost to experience. Users gain access to real-time delivery network data to improve visibility and reduce effort by >10x.
Reveal Hidden Issues with Up to 17% of Customer Deliveries
Predictive insights make it easy to identify and triangulate the root cause of network issues. Configurable alerts notify you when shipments are are at-risk of missing customer expectations. AI-driven exception types reveal hidden issues impacting up to 17% of your shipments.
- See and get alerted to at risk shipments
- Evaluate the impact
- Investigate the root cause
- Take action to resolve issues
Identify Delays 33 Hours Earlier Than Your Carrier
What can you do with 33 hours? The growth of eCommerce of the past 10 years has proven what can happen when network congestion and weather combine to wreak havoc on the supply chain. Convey’s machine learning models predict missed estimated delivery dates up to 33 hours before a carrier update, if one ever comes. Convey flags shipments likely to miss their promise dates, EDDs, and stalls with with 96% precision across all risk levels.
Why Data is Key to Competing
The ability to solve bigger problems requires the ability to see and understand what is causing them. Learn more about how Convey’s Data Platform preps data for action.Learn More
Fuel Action and Drive Performance with 30+ Configurable Reports
A suite of out-of-the-box and configurable reports answer the most pressing retail delivery questions in real-time and over-time. Understand performance relative to cost, speed, volume, carrier SLAs, customer impact, carrier data quality, feedback and more.
Built to enable rapid decision making, Discover allows you to:
- Get ahead of customer experience issues
- Adjust staffing decisions
- Enforce carrier compliance
- Improve your claims process
- Identify problem geos and warehouse disruptions
Uncover Critical Opportunities that Add Up to Big Impact
Filter any report by the data that matters to your business. Are you trying to grow a specific product category? Are you being measured on NPS or CSAT? Is there a high priority customer segment or channel you are working to grow? Easily drill into your data to measure and support your team’s most strategic efforts. Understand performance by criteria such as customer segment, product sku, region, warehouse, direction , invoice data and more.