Adaptive Case Management
Streamline resolution paths while optimizing cross-functional productivity. Give shippers and carriers the ability to create collaborative case management workflows within a simple, interactive platform.
And so much more
Goodbye, stale alerts. With impeccable data quality and automatic opt-in alerts, you can scale operations and get ahead of WISMO calls before they start.
Extensive brand configurability and context-aware experiences gives consumers the relevant order updates they need, when they need it.
Secure and simple workflow integrations that connect and normalize complex logistic and supply chain data across your business operations.
Predictive Delay Alerts
We enable you to handle enterprise order volume at scale with proactive order updates and automatic consumer engagement capabilities.
Capture Customer Sentiment
Involve your customers in identifying delivery issues by giving them a channel for providing feedback about their experience.
Keep track of orders even when they’re split into multiple shipments with proactive and personalized consumer updates.
“With Convey, we’ve got a unified experience that feels like it’s all coming from UncommonGoods regardless of carrier. We see the delivery date as a promise, and the Convey platform is key to us being able to be keep it.”
The Convey platform is really easy to use, and it’s easy to filter for exceptions. It gives us total clarity and visibility into what’s going on with our packages, and we’re excited to use the built-in automation.
“We saw results almost immediately in cost savings and efficiency gains that make Convey a critical element of keeping our delivery promises. Our internal care team is happier and more productive due to Convey.”