Please ensure Javascript is enabled for purposes of website accessibility Solve Order Issues - Convey

Single Source of Truth

Ensure your whole team is working together and acting on the most up-to-date information to create the experiences customers expect with a shared source of order data, complete with predictive insights.

Real-Time Order Visibility

  • Predictive Delivery Data

    Leverage predictive delivery data to give logistics teams the visibility they need to fuel your last mile operations.

  • Proactive Customer Engagement

    Communicate with customers when a delivery has started, when an issue is anticipated, and when it’s arriving with proactive SMS and email notifications.

  • Complete Lifecycle Orchestration

    From purchase to return, Convey provides a complete view of a shipment’s status at every stage of the journey.

Adaptive Case Management

Streamline resolution paths while optimizing cross-functional productivity by giving shippers and carriers the ability to create collaborative case management workflows within a simple, accessible, interactive platform.

And so much more

Configurable Alerts

Goodbye, stale alerts. With impeccable data quality and automatic opt-in alerts, you can scale operations and get ahead of WISMO calls before they start.

Dynamic Tracking

Extensive brand configurability and context-aware experiences gives consumers the relevant order updates they need, when they need it.

Seamless Integrations

Secure and simple workflow integrations that connect and normalize complex logistic and supply chain data across your business operations.

Predictive Delay Alerts

We enable you to handle enterprise order volume at scale with proactive order updates and automatic consumer engagement capabilities.

Capture Customer Sentiment

Involve your customers in identifying delivery issues by giving them a channel for providing feedback about their experience.

Multi-Shipment Support

Keep track of orders even when they’re split into multiple shipments with proactive and personalized consumer updates.

With Convey, we’ve got a unified experience that feels like it’s all coming from UncommonGoods regardless of carrier. We see the delivery date as a promise, and the Convey platform is key to us being able to be keep it.

MC Halfpenny Director of Operations
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The Convey platform is really easy to use, and it’s easy to filter for exceptions. It gives us total clarity and visibility into what’s going on with our packages, and we’re excited to use the built-in automation.

Anthony Curreri Senior Logistics Manager
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We saw results almost immediately in cost savings and efficiency gains that make Convey a critical element of keeping our delivery promises. Our internal care team is happier and more productive due to Convey.

Seth Goldman CEO of UrbanStems
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