And so much more
Delivery Appointment Scheduling
Notify the consumer to schedule an appointment with the carrier and get products into consumers homes faster.
Promise Date Exceptions
Keep your delivery promises and keep customers updated with complete visibility into performance against your commitments.
Elevate customer expectations and positively impact retention with order alerts that reach customers before their delivery is delayed.
Quickly communicate order updates with customers about delays that carriers don’t report.
Enhance the delivery experience by detecting and surfacing orders at risk and communicating at scale.
Automated Alert Subscriptions
Enable consumers to automatically subscribe to order updates reducing friction and giving customers the information they expect.
“With Convey, we’ve got a unified experience that feels like it’s all coming from UncommonGoods regardless of carrier. We see the delivery date as a promise, and the Convey platform is key to us being able to be keep it.”
“We saw results almost immediately in cost savings and efficiency gains that make Convey a critical element of keeping our delivery promises. Our internal care team is happier and more productive due to Convey.”
“Knowing that our customer service team has greater visibility into tracking details, and that our customers have a positive delivery experience aligned with our brand promise is exciting.”
“Convey offered a streamlined solution that we could basically plug and play while integrating very easily with our WMS, resulting in a near-instant, immense improvement in end-to-end delivery visibility, coupled with great reporting.”