Last Mile Orchestration

Become more agile with multimodal carrier connectivity, complete order visibility, and workflow automation — saving you time and money while improving business operations.

Control Tower Intelligence

Instantly identify the source of disruption by detecting and surfacing variables that can influence operating capacity across your supply chain.

Predictive Exceptions

Get in front of shipment exceptions to boost retention rates and further enhance your brand reputation and customer loyalty.

Better Together

And so much more

Delivery Appointment Scheduling

Notify the consumer to schedule an appointment with the carrier and get products into consumers homes faster.

Promise Date Exceptions

Keep your delivery promises and keep customers updated with complete visibility into performance against your commitments.

Proactive Communication

Elevate customer expectations and positively impact retention with order alerts that reach customers before their delivery is delayed.

Order Exceptions

Quickly communicate order updates with customers about delays that carriers don’t report.

Batch Actions

Enhance the delivery experience by detecting and surfacing orders at risk and communicating at scale.

Automated Alert Subscriptions

Enable consumers to automatically subscribe to order updates reducing friction and giving customers the information they expect.

“With Convey, we’ve got a unified experience that feels like it’s all coming from UncommonGoods regardless of carrier. We see the delivery date as a promise, and the Convey platform is key to us being able to be keep it.”

MC Halfpenny Director of Operations
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“We saw results almost immediately in cost savings and efficiency gains that make Convey a critical element of keeping our delivery promises. Our internal care team is happier and more productive due to Convey.”

Seth Goldman CEO of UrbanStems
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“Knowing that our customer service team has greater visibility into tracking details, and that our customers have a positive delivery experience aligned with our brand promise is exciting.”

Wayne MacGregor Director of Logistics
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“Convey offered a streamlined solution that we could basically plug and play while integrating very easily with our WMS, resulting in a near-instant, immense improvement in end-to-end delivery visibility, coupled with great reporting.”

Julia Babina SVP, Operations & Customer Experience
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