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Unified Order Visibility

Real-time order updates enable customer care and transportation leaders to enhance operations and achieve an end-to-end view of every order in a single pane of glass.

Support Automation

Real-time delivery information across multiple modes, carriers, and service levels enable quick and impactful action to save customer experiences.

World-Class Integrations

A suite of API services and CRM integrations to deliver data when and where your team needs it.

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Better Together

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And so much more

Normalized Data

Consistent order details for both support teams and customers, across all carriers, modes, and data sources.

Predictive Delay Detection

Proactively detect delay and exception risks to preempt negative delivery experiences.

Stalled Shipment Alerts

Alert your team to real-time spikes in exceptions or stalled shipments to head off customer experience issues.

Automated Appointment Scheduling

Enable shoppers and carriers to digitally collaborate on scheduling, confirmation and rescheduling.

Collaborative Case Management

Integrated workflows within a simple, accessible, interactive platform help support teams streamline resolution paths while optimizing cross-functional productivity.

Intelligent EDD

Manage customer expectations at first click with reliable, highly accurate delivery estimate dates – reducing call volumes before they start.

“With Convey, we’ve got a unified experience that feels like it’s all coming from UncommonGoods regardless of carrier. We see the delivery date as a promise, and the Convey platform is key to us being able to be keep it.”

MC Halfpenny Director of Operations
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“Knowing that our customer service team has greater visibility into tracking details, and that our customers have a positive delivery experience aligned with our brand promise is exciting.”

Wayne MacGregor Director of Logistics
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“We saw results almost immediately in cost savings and efficiency gains that make Convey a critical element of keeping our delivery promises. Our internal care team is happier and more productive due to Convey.”

Seth Goldman CEO of UrbanStems
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“Convey offered a streamlined solution that we could basically plug and play while integrating very easily with our WMS, resulting in a near-instant, immense improvement in end-to-end delivery visibility, coupled with great reporting.”

Julia Babina SVP, Operations & Customer Experience
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