Our Delivery Experience Management Platform
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Complete Visibility
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Proactive Action
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Actionable Insights
Engage
Ensure customers get orders how and when they want, increasing loyalty and reducing cost to serve.
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Initiate
Intelligent planning, execution, management, and optimization of delivery networks.
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“Delivery Experience Management is key for us because as an eCommerce company, the first interaction we have with our customers is when the delivery team arrives. Knowing exactly what is happening at that time is key to our growth.” -
“At Bonobos, our commitment to providing better-fitting menswear and exceptional customer experience includes offering a better delivery service. One Bonobos customer took to social media to thank us after seeing an issue with his shipment and finding out they had already processed an overnight replacement before he called.” -
“At Build.com delivering an exceptional customer experience is key. Convey’s Intelligent Fulfillment Platform has had an immediate impact on our supplier drop ship program, and the technology has helped us deliver a consistently positive experience while still reducing our freight spend by 20%” -
“Our team is ruthlessly efficient in everything that we do, but that efficiency was lacking in our shipping systems. Convey changed that.” -
“At Jet.com we are committed to being on the forefront of retail technology and customer experience. Convey represents the kind of strategic partner that will help us reach our goal of making the shopping experience as easy and effortless as possible”
How much do delivery exceptions cost your company each year?
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$5
per
"Where Is My Order?" Call -
$200
per
Damaged Freight Shipment -
$400
per
Freight Shipment Returned to Sender
