Perfect the Last Mile with
Delivery Experience Management

Proactively ensuring customers get orders
how and when they expect.


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Our Delivery Experience Management Platform

  • Complete Visibility

  • Proactive Action

  • Actionable Insights

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Engage

Ensure customers get orders how and when they want, increasing loyalty and reducing cost to serve.
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Initiate

Intelligent planning, execution, management, and optimization of delivery networks.
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  • “Our team is ruthlessly efficient in everything that we do, but that efficiency was lacking in our shipping systems. Convey changed that.”
    John DeVierno, Head of Community Happiness, Grove Collaborative
     

  • “At Build.com delivering an exceptional customer experience is key. Convey’s Intelligent Fulfillment Platform has had an immediate impact on our supplier drop ship program, and the technology has helped us deliver a consistently positive experience while still reducing our freight spend by 20%”
    Kevin Scott, Logistics Manager, Build.com
     

  • uncommongoods delivery experience
    “With Convey, we’ve got a unified experience that feels like it’s all coming from UncommonGoods. That unifying experience is one of best benefits for the customer. So we can try new things and new carriers and the customer gets a consistent experience — all branded in one place… Convey really shines on the operational side. They know the carriers and want to solve for making the delivery experience consistent.”
    MC Halfpenny, Director of Operations, UncommonGoods
     

  • “At Jet.com we are committed to being on the forefront of retail technology and customer experience. Convey represents the kind of strategic partner that will help us reach our goal of making the shopping experience as easy and effortless as possible”
    Nate Faust, COO, Jet.com
     

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How much do delivery exceptions cost your company each year?

  • $8

    per Incorrect Address on Parcel Shipment

  • $200

    per Damaged Freight Shipment

  • $25

    per Return to Sender Parcel Shipment

See what Lack of Visibility costs you

Featured Resources

Infographic: Navigating Delivery Costs from Peak Season 2018
Infographic: Navigating Delivery Obstacles from Peak Season 2018
View the Infographic
Research: Overcoming Roadblocks in Last Mile Delivery Experience
Get the Research
PODCAST: Increased Control over Last Mile Improves Retail Customer Satisfaction
Podcast: Increased Control over Last Mile Improves Retail Customer Satisfaction
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