Context-aware Experiences

Give consumers dynamic order updates with relevant, timely, and reliable information to keep them coming back.

Total Order Transparency

Proactively engage with customers throughout the order delivery journey to provide unified, relevant, and timely order updates from dollar to doorstep.

Scalable Workflows

Increase operational efficiencies while keeping customers informed with automated alerts for common delivery issues and flexible workflows for more custom communications.

Better Together

And so much more

Bulk Alerts

Proactively reach multiple consumers at once with bulk order updates powered by accurate and reliable delivery data.

Automated Communication

SMS and Email notifications allow you to easily communicate with consumers from the time an order is placed, to the time the item is delivered.

Dynamic Order Updates

Real-time digital interactions help you scale operations and get ahead of WISMO calls before they start.

Configurable Tracking

Not your average tracking page. Surface cross-sell opportunities with accurate order updates to keep your customers happy and your brand relevant.

Consistent Branding

Ensure every touchpoint with your customer reflects the voice and tone of your brand.

Exception Detection

Intelligent shipment exceptions give customer care teams the flexibility to proactively notify consumers of expected shipment issues.

“With Convey, we’ve got a unified experience that feels like it’s all coming from UncommonGoods regardless of carrier. We see the delivery date as a promise, and the Convey platform is key to us being able to be keep it.”

MC Halfpenny Director of Operations
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The Convey platform is really easy to use, and it’s easy to filter for exceptions. It gives us total clarity and visibility into what’s going on with our packages, and we’re excited to use the built-in automation.

Anthony Curreri Senior Logistics Manager
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“We saw results almost immediately in cost savings and efficiency gains that make Convey a critical element of keeping our delivery promises. Our internal care team is happier and more productive due to Convey.”

Seth Goldman CEO of UrbanStems
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