The battle among retail heavyweights for last-mile supremacy has companies promising an expanding array of delivery options, each seemingly faster and more convenient than the last.
The Modern Retail Supply Chain Manager’s Role Has Changed: Today, SCM is a balancing act of cost, customer experience, and speed.
In this webinar, you will:
- Understand why supply chain executives need to successfully integrate customer experience into the delivery and fulfillment process
- Get tips for creating an after-the-order experience, without sacrificing cost-to-serve or CX
- Hear best practices from Grove Collaborative and Bonobos on how to exceed customer expectations
- Learn what you can do to improve CX in your delivery process — today, next week, next month, and beyond