The battle among retail heavyweights for last-mile supremacy has companies promising an expanding array of delivery options, each seemingly faster and more convenient than the last.
The result?
The Modern Retail Supply Chain Manager’s Role Has Changed: Today, SCM is a balancing act of cost, customer experience, and speed.
In this webinar, you will:
- Understand why supply chain executives need to successfully integrate customer experience into the delivery and fulfillment process
- Get tips for creating an after-the-order experience, without sacrificing cost-to-serve or CX
- Hear best practices from Grove Collaborative and Bonobos on how to exceed customer expectations
- Learn what you can do to improve CX in your delivery process — today, next week, next month, and beyond
