Please ensure Javascript is enabled for purposes of website accessibility Peak During Pandemic: How COVID-19 is Transforming Holiday Shopping

Consumers plan to shop earlier and give retailers more time to deliver packages. In exchange, they want free shipping, clear communication, and flexible fulfillment options.

Convey surveyed more than 1,500 U.S. consumers as part of its annual research to discover their attitudes and plans surrounding holiday shopping. Read the report to learn the impact of COVID-19 on consumer expectations this holiday season and the steps to take now to ensure customers return in 2021.