Convey surveyed over 1,300 U.S. consumers to uncover expectations of and plans for holiday shopping in 2021. The results make it clear: this year’s shoppers feel the lasting impact of COVID-19 on the supply chain.
Outside of incorporating shopping habits like buy online, pick up in store or same-day shipping into their routines, consumers have high expectations for retailers. Delays are expected, but offering real-time visibility and proactive communication when slowdowns occur can deliver loyalty alongside gifts under the tree.