Two-thirds of shoppers agree that delivery is a decisive piece of the customer experience. Yet, even with the well-known costs of poor delivery, most retailers still fail to impress when it comes to the final mile.
With the rise of importance for positive CX in the final mile, we are excited to join supply chain leaders at Next Gen Customer Delivery Conference in Dallas to discuss the latest trends and solutions in fulfillment, delivery, and customer engagement. If you would like to meet up with us at the conference, please fill in the form to the right.
Please join us for the opening remarks on each day as well as our Industry Insight breakout session on Day Two: Timing is Everything: New Delivery Standards for a Proactive World.
In addition, check out our most anticipated sessions below!
Day 1 | February 7
Workshop: Win at the Speed of Fast Fashion – Key Strategies to Maintain a Profitable Position in the Increasingly Demanding Market
Speaker: Britton Russell, SVP and Chief Supply Chain Officer (Charming Charlie)
Day 2 | February 8
7 Steps to Building State-of-The-Art Delivery Operations
Speaker: Tamir Gotfried, General Manager, Americas (Bringg)
Panel: The Future of the Last Mile- Automated or Uberized?
Moderator: Will O’Shea, Senior Vice President, Sales Solutions, XPO Logistics
Speakers: Brandon Cates, DVP of Supply Chain (Sears Holdings Corporation); Sarah Hague, Executive Director, Logistics (Glossier); Michael Pezzicola, Head of Business-Expansion Operations (Google Express); Vikram Balasubramanian, Sr. Vice President of Product Strategy (MercuryGate); Joe Bobko, Vice President of Transportation (Boxed Wholesale)
Timing is Everything: New Delivery Standards for a Proactive World
Speaker: Chris Richter, VP of Revenue (Convey)
Amazon has transformed expectations across every vertical. The SLAs are tighter. The margins are smaller. The complexity is greater. And your customer’s demands have never been higher. Join this session to learn what customers care about most, what they expect you to do about it, and how you can proactively manage delivery cases to keep customers coming back.
Day 3 | February 9
Balancing Customer Expectations and Commercial Reality with White Glove Service
Speaker: Jim Hourigan, Chief Operating Officer (BuildDirect)