“At Living Direct we are always looking for new ways to differentiate. When we came across Convey’s Intelligent Fulfillment Platform it was obvious that it could have a significant impact on the experience we offer our customers. We are most excited about the opportunities we have to leverage Convey’s carrier intelligence to improve the experience both at checkout and beyond.”
CMO, Living Direct
“Convey’s Delivery Platform has allowed us to continue to improve the post-purchase experience our large-item shoppers. We are excited about the opportunities we have to continue to leverage Convey’s delivery intelligence to continue to improve the experience by addressing common return complaints with our white label product manufacturers, offering more personalized delivery options to shoppers in cart, and identifying loss-leading and damage prone lanes. The large items we sell — consumer appliances, indoor air quality products, and lawn and garden furniture — have unique shipping requirements that involve significant carrier logistics and customer coordination. Too often, shopper concerns about ease of delivery and return will impact a buyer’s final decision. Convey’s self-service tools will give customers the visibility and confidence they need to make informed purchase decisions.”
Living Direct is an online retail company, specializing in consumer appliances, indoor air quality products, and lawn and garden furniture. Living Direct strives to make online shopping as easy as possible by carrying all the home appliances needed to turn a house into a home including many private-label products.