Supply Chain Management Resources

The source for supply chain strategy, insights and best practices.

Delivery Experience Management (DEM) is the art of proactively ensuring that your customers get their orders how and when they expect. Learn how brands can balance costs and customer demands, and why DEM is the future of last mile.

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Featured Post

Delivery Experience Management is the Future of the Last Mile

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Learn how brands can use intelligent data, AI, and automation to drive better decisions that will enable a better last mile customer experience.

Blog

The Changing Faces Of Last Mile Customer Experience

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At the Gartner SCM Summit, it was clear that the market for SCM visibility tools is crowded. So now that visibility is commoditized, what will brands DO with all that amazing visibility data at their fingertips!?

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Gartner SCM Summit: When Visibility is Commoditized

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When last mile delivery shipments miss their Estimated Delivery Date, Sally's Shoes experiences WISMO calls. See how they could've avoided it.

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When Shipments Miss Estimated Delivery Dates, WISMO Reigns

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Although Amazon is aiming to create new delivery standards such as one-day shipping retailers shouldn’t feel threatened and compelled to make the same moves in order to keep up.

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Competing against One-Day Delivery Standards in Online Retail

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By integrating Delivery Experience Management with MercuryGate's TMS platform, Convey can continue to optimize the last mile in innovative ways.

News

MercuryGate to link TMS platform with last-mile delivery monitoring

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The companies share how integrating Convey's DEM solution with MercuryGate TMS will improve planning and visibility throughout the last mile.

News

Convey’s DEM platform integrated with MercuryGate TMS

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Read about how Convey and MercuryGate International Inc. are teaming up to ensure that businesses live up to their delivery promises.

News

Convey and MercuryGate tout new last mile-focused partnership

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Through Convey, Bodybuilding.com is now able to more efficiently resolve in-transit issues with service providers, reducing costs and improving SLAs.

Case Studies

Bodybuilding.com improves on-time delivery and reduces WISMO

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Convey partners with MercuryGate to provide end-to-end visibility and control.

Press Releases

Convey and MercuryGate Announce Partnership to Improve Last Mile Deliv...

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In last mile retail, most consumers won't return after 1 poor shipping experience. Learn why appeasements aren't sustainable solutions to delivery mishaps and understand how they eat into retail profit margins.

Blog

Maintaining Last Mile Retail Profits in the Age of Amazon

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