Research

Solving Satisfaction: Keys to Reducing Online Returns Anxieties

Our new research reveals what factors keep shoppers from satisfaction in the Returns Experience

Retailers are making it easier than ever before to buy items online through subscriptions and one-click purchasing, resulting in skyrocketing e-commerce sales and returns -- still, 70.4% of shoppers said that the online returns process left them feeling anxious.

When ⅔ of shoppers (65.1%) are not likely to make another purchase from a retailer if they have a poor returns experience, the stakes are extremely high for retailers. Download our white paper to learn what 1,500 shoppers said gave them online returns anxieties, as well as how retailers can improve in the future.