Podcast

Critical Components of a Perfect Customer Delivery Experience

Listen to this short podcast, where EFT and Poonam Goyal (Bloomberg) discuss what factors are critical in achieving an exceptional last mile delivery experience

According to Bloomberg’s Senior U.S. Retail Analyst, Poonam Goyal, the last mile of delivery is nearly impossible for retailers to control, yet critical to meet rising customer expectations.

In this podcast, EFT and Bloomberg dive into how retailers can drive post-purchase cost savings, customer satisfaction, and loyalty. Learn as Poonam Goyal discusses today’s last mile retail trends, factors that can make or break the perfect customer delivery experience, and what environmental delivery initiatives of the future will look like.

Listen to the podcast here, and download the research behind the survey by filling out the form to the right:

Poonam Goyal, Bloomberg
Poonam Goyal
Sector Head and Senior U.S. Retail Analyst
This research was completed independently by eft and was sponsored by Convey.