The Evolution Of Visibility In The Supply Chain And The Real Opportunity For Automation In The Final Mile

Listen to this short podcast, where CSCMP's President/CEO, Rick Blasgen, sits down with Convey's CGO, Kirsten Newbold-Knipp to discuss final mile automation

The battle among retail heavyweights for delivery experience supremacy has companies promising an expanding array of delivery options, each seemingly faster and more convenient than the last. Supply chain professionals find themselves responsible for supporting ever-faster fulfillment also must contend with rising customer expectations — not just in terms of on-time deliveries but also regarding consistent communication about order and delivery status, as well as rapid mitigation when things go wrong.

The result? Retail supply chain executives at brands of all sizes find themselves responsible not just for delivering packages quickly and cost-effectively, but for delivery satisfaction with the customer experience. The days of mitigating risk and controlling cost are gone – not your parent’s supply chain. Today’s supply chain leaders require advanced capabilities that allow them to see, uncover and act on shipment data.

Uncover supply chain insights with CSCMP’s CEO, Rick Blasgen, and Convey’s CGO, Kirsten Newbold-Knipp.

Listen to more CSCMPodcasts at CSCMP’s website, and check out how Convey is using final mile automation and AI to help retailers keep their delivery promises here.
Rick Blasgen
Chief Executive Officer/President, CSCMP
Kirsten Newbold-Knipp
Chief Growth Officer, Convey
This podcast was recorded and produced by CSCMP.