According to Bloomberg’s Senior U.S. Retail Analyst, Poonam Goyal, the last mile of delivery is nearly impossible for retailers to control, yet critical to meet rising customer expectations.

In this podcast, EFT and Bloomberg dive into how retailers can drive post-purchase cost savings, customer satisfaction, and loyalty. Learn as Poonam Goyal discusses today’s last mile retail trends, factors that can make or break the perfect customer delivery experience, and what environmental delivery initiatives of the future will look like.

Poonam Goyal

Sector Head and Senior U.S. Retail Analyst