Delivery Experience Management

As customers expectations grow above & beyond fast and free shipping, learn how delivery experience management can be your last mile competitive advantage.

Delivery experience management is retail's last mile competitive advantage

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Delivery Experience Management Is Retail’s Last Mile Advantage

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In this blog, learn what WISMO calls are and how to avoid them. Get customer care best practices on how and when to communicate with your customers.

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What’s WISMO? Avoiding High Volume eCommerce Customer Service Calls

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We interviewed Karl Siebrecht, Co-founder & CEO of the industry-leading, on-demand warehousing provider, Flexe. We wanted to understand how coronavirus (COVID-19) is causing supply chain disruption across retail, and how retailers can maintain resilient supply chains throughout and beyond the crisis.

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AMA With Flexe: Turning Supply Chain Disruption Into A Retail Opportun...

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We interviewed Stephanie Eisele Lacey from Happy Returns to learn more about how online returns policies have shifted since the COVID-19 outbreak.

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AMA With Happy Returns: Understanding New Online Returns Policies

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APL, CEVA, Convey, Kustomer, and Thankful discuss strategies for retailers to optimize their eCommerce performance during COVID-19.

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Creative Tactics To Improve Your eCommerce Performance During COVID-19

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Learn what would influence 75% of shoppers to not abandon their shopping cart and maintain consumer confidence during COVID-19.

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COVID-19 Survey: Accurate Delivery Dates Are Key To Win Consumer Confidence

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In this video, Kirsten Newbold-Knipp, Convey’s Chief Growth Officer, goes over the trends that Convey has seen from its 3 billion+ shipping events, and she talks about shifting customer attitudes due to the changes in this unprecedented time.

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Data Insights And Consumer Research Reveal COVID-19’s Impact On Reta...

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Retail customers want transparency and proactive communication during uncertain times like a pandemic. Read more here.

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Attention Marketers And Customer Experience Leaders: Here Is How The C...

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UPS reported a 9.3% growth in U.S. revenue and an increase in deliveries to homes versus businesses. Read the article here.

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UPS Daily Volume Up 8.5% As Shoppers Order More Online

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We surveyed over 1,000 shoppers to understand if shopper preferences have changed around post-purchase communication during COVID-19. Learn what they said.

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Consumer Survey: A Guide To Post-Purchase Communication During COVID-1...

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Texas' “retail-to-go” phase of reopening the state’s economy starts Friday. But your favorite store may not be ready, and don’t expect to stroll into the mall.

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Here’s What Texas Stores and Malls Came Up With For New “Retail To Go”

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