Supply Chain Management Resources

The source for supply chain strategy, insights and best practices.

Delivery Experience Management (DEM) is the art of proactively ensuring that your customers get their orders how and when they expect. Learn how brands can balance costs and customer demands, and why DEM is the future of last mile.

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Delivery Experience Management is the Future of the Last Mile

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As Brexit looms near, transportation leaders are left to wonder how to prepare for the breakup between the UK and the EU. Learn how to prepare your customers for any scenario in our last mile checklist for transportation leaders.

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Brexit: A Last Mile Checklist for Transportation Leaders

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The Amazon Effect has amplified consumer expectations. Learn what this means for long-term retail strategy, and how to survive & compete in an Amazon world.

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Rise Above the Amazon Effect: Survive and Compete with DEM

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Amazon has power to unseat competitors in traffic and price. Learn what direct to consumer (DTC) companies can do to earn their customers' loyalty.

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How Can Direct to Consumer Brands Compete in the Era of Amazon?

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It’s the week before Valentine’s Day! As customers rush to order last minute gifts in order to make their loved ones' days special, and shipping disasters strike. Discover how to keep your customers' love and avoid WISMO.

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The Saga of WISMO: Cupid Foiled by Shipping Disasters

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As customers expectations grow above & beyond fast and free shipping, learn how delivery experience management can be your last mile competitive advantage.

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Delivery Experience Management Is Retail’s Last Mile Advantage

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When Grove Collaborative started scaling up its volume, its Customer Happiness Team found that delivery exceptions increased as well, and created internal and external issues for the company. Learn how delivery experience management fueled online DTC growth for Grove.

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Plant Solid Roots for DTC Growth with Delivery Experience Management

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2018’s Peak Season shattered spending records for retailers. According to Adobe, consumers spent $125.91 Billion online, resulting in an 18.3% increase in online sales compared to the rest of the year. As online holiday shopping reaches an all time high, we’re tracking the latest peak season shipping insights through our customer data and through our annual shopper surveys.

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2018 Peak Season Shipping Insights

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Between headlines of acquisitions, the retail apocalypse, Amazon, and increased carrier rates, 2018 was a busy year for supply chain. As Convey counts down to 2019, we're counting down our top supply chain blogs of 2018.

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Convey’s Top 7 Supply Chain Blogs of 2018

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Carrie, Larry, Steve, and Diana all band together to find the source of WISMO, but have no visibility into the problem to drive action. When they get locked in a dark room and WISMOs start crawling through, they must find the true solution to solve the pain.

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The Saga of WISMO: Actionable Visibility Reduces WISMO

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As Convey continues to grow and expand its team, I’m thrilled to announce that Lynn Atchison has signed on as the newest member of our Board of Directors. As it relates to the Austin startup scene today, Lynn wants to ensure sustainable growth and places emphasis on securing later stage investment to support that aim. Lynn is a tech industry powerhouse whose past positions include CFO of Spredfast, Vice Chair/Board Member of the Austin Technology Council, CFO of HomeAway and CFO of Hoovers, among others.

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Meet Lynn Atchison, The Newest Member of Convey’s Board of Directors

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