Supply Chain Management Resources

The source for supply chain strategy, insights and best practices.

Delivery Experience Management (DEM) is the art of proactively ensuring that your customers get their orders how and when they expect. Learn how brands can balance costs and customer demands, and why DEM is the future of last mile.

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Delivery Experience Management is the Future of the Last Mile

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The retailer-shopper relationship is a powerful bond -- shoppers are 73% more likely to return if they have a positive delivery experience -- but yet these relationships often fail. Read on to learn how shoppers want retailers to communicate with them.

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Communication 101: Successful Shopper-Retailer Relationships

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To protect your brand and your consumers in complex supply chains with multiple layers of distribution and disruption, the only way to ensure safety is visibility from production to ingestion.

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Diagnosing Delivery for Pharmaceuticals

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Are you equipped to meet your customers’ delivery expectations? A recent survey of more than 200 retailers revealed that logistics teams feel increased pressure to deliver better customer experiences. Check out our findings!

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Retailers Report on Delivery

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As we wrap up the 2016 holiday, we wanted to reflect on performance this season and provide tips for 2017.

The 2016 Retail Holiday Delivery Experience

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The 2016 Retail Holiday Delivery Experience

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The rush to satisfy e-commerce demand has left shoppers suffering from less than stellar delivery experiences. Convey released findings on shoppers' demands for retailers. Check them out in our infographic!

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Delivery for the Modern Shopper, Cart to Door

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As final-mile experiences are becoming increasingly important, Convey released their findings from a consumer study on the post-purchase experience. Check out our white paper on what shoppers really want and how to delivery an e-commerce experience.

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Shoppers Share Keys to Astonishingly Good Customer Delivery

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