Research

Benchmark Survey Report: Are You Winning The Retail Last Mile?

This Retail TouchPoints Last Mile Benchmark Report provides a snapshot of the challenges retailers face in the last mile, and the innovative solutions they use to keep pace with rising consumer expectations.

The retail last mile is becoming more crowded, more rushed, more expensive and an ever-more-critical contributor to a positive customer experience. Over the past 18 months, there has been a 50% increase in last mile services, with most of the demand coming from B2C e-Commerce. In addition to the growth of online sales, consumer demands are adding fuel to the competitive fire.

In this Benchmark Survey Report, Retail TouchPoints dives into the challenges top retailers face in managing the last mile, and the innovative solutions they are using to keep pace with rising consumer expectations.