Shipping and delivery detail when and where you need it most
Eliminating the Swivel-Chair
Delivery concerns and “Where’s my Order” calls are among top call drivers plaguing retail customer care agents today. Convey works with the leaders in CRM to deliver solutions that eliminate the need for agents to swivel-chair between screens and applications by inserting all of the information necessary into their existing workflow.
By empowering agents with the information they need when they need it, retailers can ensure better customer outcomes while also minimizing costs through reduced time to resolution, errors, and appeasements. Additionally, by leveraging existing investments and minimizing required training retailers benefit from higher agent satisfaction and faster onboarding.