Last mile supply chain optimization requires participation from every partner in your ecosystem.

When it comes to your customers’ delivery experiences, you can’t go it alone – 83% of shoppers won’t return to a brand that fails even once in the last mile. In an effort to control the customer experience marketplace, behemoths like Amazon and Wayfair have vertically integrated the complete customer journey from cart to door — something that is simply not feasible for the vast majority of online retailers. In order to compete, brands must work closely with their partners to monitor, measure and manage the shipping experience. 

Convey bridges the gap by working with carriers and technologies alike to help retailers go from reacting to delivery issues to proactively managing customer experiences. Check out our videos below to hear Convey partners, such as Pilot Freight Services and Estes Forwarding Worldwide (EFW), weigh in on the state of the last mile. Learn how freight carriers are primed to improve customer experience through better freight management.

John Hill, President and CCO of Pilot Freight Services, shares how freight carriers can work with Convey to improve white-glove delivery.


Shelly Brick, VP of National Accounts for Estes Forwarding Worldwide, shares how working with Convey helps EFW create consistent delivery experiences for consumers.