Delivery Experience Management ROI

How does eCommerce delivery impact your bottom line?

You can’t always control delivery issues, but you can control the way you respond. Proactively managing the delivery experience is proven to result in an average of 6x or more return on investment. Use Convey’s ROI calculator to find out how taking control of the delivery experience can impact your business.

How much do you ship per year?

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ROI REPORT

​​Exception Recovery

Delivery exceptions such as delays and damages will impact 11% of shipments. By proactively managing these exceptions, your team could save $19,564 annually in recovered costs associated to exceptions.

Parcel
$17,344
+
Freight
$2,220
💵
=
Total Savings
$19,564.00

Delivery Exceptions Cost You More Than Money

Based on your 11,019 parcel and 11,019 freight shipments, we estimate that you are spending $67,720 related to 11,019 exceptions each year.

Convey can save you $222,184 annually by allowing you to proactively address actionable exceptions before they impact your customers.

Your Total Actionable Exceptions
Damages
140
Return to Sender
2,000
Wrong Address
250
Failed Delivery Attempts
0
Total Actionable Exceptions
0
You could keep 9,146 customers from leaving.

84% of customers won’t return after just one poor delivery experience. Exception Recovery allows you to get ahead of the most common exceptions to reduce customer churn.

How to Save $19,564

by Proactively Managing 11,019 Exceptions

Exceptions are inevitable, but the costs associated to them are not. Despite being seen as “the cost of doing business,” they don’t have to eat into profit margins and cause lost customers.

When a retailer positively resolves an issue, the shopper is 60% more likely to return to the brand for future purchases. Exception Recovery allows you to get ahead of your most common exceptions by improving your team’s ability to see, take action, and make improvements around exceptions.

HOW MUCH DOES EACH DELIVERY EXCEPTION COST YOU?
Damages
$2,544
Return to Sender
$15,720
Wrong Address
$1,000
Failed Delivery Attempts
$300
You can save
$19,564
You could save

$24,614

Now that you've seen your exceptions recovery savings,
check out the other half of the story.

Call Avoidance

Find Out How Convey Can Help

By unifying the transportation, order and customer data that matters, Convey’s Delivery Experience Management platform provides the most comprehensive view into delivery experience performance available in the market today.

Convey helps you to find, collaboratively resolve, and manage last-mile delivery exceptions to avoid costs and impress customers.

Reduce WISMO Calls

Reduce Time To Resolution

Reduce Customer Churn

Improve NPS and CSAT

Learn how your team can benefit from Convey’s Delivery Experience Management platform.

See It In Action

Fill out the form to learn more about Convey.

ROI REPORT

Call Avoidance

We estimate that your team can save up to $5,050 in value just by reducing “where’s my order” (WISMO) calls.

Parcel
$3,787.50
+
Freight
$1,262.50
=
Total Savings
$5,050.00

Poor Communication Creates Bumps in the Road

​​The last mile is both the most expensive and most time consuming leg of the supply chain. Success requires flawless communication - between the retailer, carrier and customer alike. Any breakdown in communication and shoppers will resort to the retailer’s 1-800 number seeking answers.

​​Retailers are expected to proactively resolve delivery issues such as delays, incorrect addresses, or damages, without the need for customer intervention.

​​Convey can save you $5,050 annually.

Leading Causes of Exceptions
Delays
Later EDD Adjustment
Failed Delivery Attempts
Top Sources of Negative Feedback
Delays
Missing Packages
Carrier Complaints
What Could You Do with 32% Fewer WISMO Calls?

Based on our nationwide network of retail delivery data, we estimate that proactive management of the delivery experience for your 100,000 parcel and 10,000 freight shipments would result in 1,000 fewer calls annually. Not only does that mean less money spent, it also means more of your team’s time focused on value-creating initiatives.

How to Save $5,050

by Reducing 1,000 Calls

Delivery Experience Management provides both the visibility and tools you need to get ahead of issues before they result in a customer call. By taking automated action on your most costly exceptions and improving customer communications with contextually-relevant alerts you can preempt support calls and increase customer satisfaction.

Did you know?

The average cost of a WISMO call is
$5.05*
* Source: Adobe

Impact for Your Parcel Customers
Inbound WISMO calls
2,500
Cost per WISMO call
$5.05
Total cost
$12,625
Impact For Your Freight Customers
Inbound WISMO calls
500
Cost per WISMO call
$5.05
Total cost
2,500
Your Total Savings
Calls Avoided
1,000
Cost Savings from WISMO Reduction
$5,050.00
You could save

$24,614

Now that you've seen your call avoidance savings,
check out the other half of the story.

Exception Recovery

Find Out How Convey Can Help

By unifying the transportation, order and customer data that matters, Convey’s Delivery Experience Management platform provides the most comprehensive view into delivery experience performance available in the market today.

Convey helps you to find, collaboratively resolve, and manage last-mile delivery exceptions to avoid costs and impress customers.

Reduce WISMO Calls

Reduce Time To Resolution

Reduce Customer Churn

Improve NPS and CSAT

Learn how your team can benefit from Convey’s Delivery Experience Management platform.

See It In Action

Fill out the form to learn more about Convey.

Convey could save you .

Enter your email address to see how.


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