Join Robert Haydock of Zembula, and Jenny Bebout of Convey in this webinar for a look back on the 2020 holiday season results and what retail and ecommerce brands did well and not so well to manage the customer delivery experience and expectations. They’ll cover:

  • Customer experience issues in the 2020 online shopping landscape
  • How brands are communicating shipping and delivery updates
  • Shipping lessons learned
  • Examples of brands that excelled at managing package shipping and delivery expectations.