Grove Collaborative is on a mission to change the way consumers buy cleaning products. As the fast-growing, online brand scales, it strives to inspire loyalty by making customer service its differentiator — and win over shoppers from Amazon.
In this webinar, learn how the experts at Grove Collaborative:
- Reduced response time for WISMO calls by 77%
- Increased NPS by 9.4%
- Saved $65 per damaged shipment