Due to COVID-19, eCommerce deliveries have skyrocketed, resulting in a three to five-year leapfrog in eCommerce growth and a 40% surge in new online shoppers. Consumer expectations have tightened around many aspects of last mile logistics, but not around speed of delivery. In a consumer survey, 60% percent of respondents felt that retailers deserved an extra 3-4 days for delivery.

The caveat — retailers need to make delivery promises they could keep. Nearly 9 in 10 shoppers (86%) said it’s important or very important for retailers to say when an item will arrive. They also want the estimated delivery date (EDD) for an item to be shown on the product page or in the shopping cart, with 75% saying that they are more likely to buy when this is the case.

In the video above, you’ll see a clip from a webinar hosted by NextGen Venture Partners. In the clip, leaders from UrbanStems, Ingram Micro, and Convey discuss how COVID-19 has disrupted eCommerce. Hear UrbanStems CEO, Seth Goldman, discuss how the fast-growing, flower delivery company was able to use communication to meet customer delivery expectations and improve customer feedback during COVID-19.