It’s a stark reality: The Amazon effect on consumer markets is rapidly trickling over into the operations of other legacy industries. More specifically, within the medical device industry, the rising delivery expectations of consumers has led to increased pressure for professionals to more actively manage their supply chains and deliver better experiences to their own customers. This effect is compelling both medical device manufacturers and logistics companies to quickly change their ways. Read this blog to learn more about key challenges to supply chain visibility for medical device manufacturers.Read more
Ensure the best customer delivery experience every time. Download our action guide to learn how to identify common retail shipping exceptions, know when and how to react, and fill in a worksheet to personalize the action plan to your organization.Read more
Last week, Gulf Coast residents and businesses have courageously endured through the unprecedented wind and rain brought by Hurricane Harvey. Carriers all over the world have also begun to feel its impact. With over 50 inches of rain in Houston, refineries are flooded, pipelines are shut off, ports have closed, and trucking has come to a halt. The sun has finally come out, but many areas remain flooded. Even where the water has receded, significant flood damage has rendered infrastructure unusable.
We analyzed our exceptions data since Harvey reached land in order to help shippers better understand how Hurricane Harvey will affect them. We found not only a large effect in Texas, but significant impacts many states away.Read more
Optimizing the supply chain is a challenge — for some, more than others. Analysts say that corporate investment in cloud-based supply chain management tools will witness massive growth over the next few years, and businesses could potentially save billions by more efficient supply chain management.
New research from Convey and eft Supply Chain & Logistics Business Intelligence concluded that the customer experience is becoming of far greater importance than it was in the past for supply chain professionals. 70% of supply chain professionals target better decision-making on in-transit issues.Read more
In a study co-authored by EFT and Convey, we asked 200 retail supply chain executives what they had to say about the evolving role of the customer experience in their operations. We found that retailers understand the importance of customer experience, but that current technologies are not addressing CX needs. The desire to improve the CX is often at odds with traditional operational metrics.
We address our findings in our research study, and we’re excited to announce its release. Click through to read!Read more
The majority of big item home deliveries require a delivery appointment, whether that’s a curbside, threshold or white glove service selected by the customer. This part of the delivery experience is one of the most prone to failure, with carriers struggling to connect with customers, and shipments consigned at destination terminals, racking up costs and inefficiencies. Customers expect a better experience and retailers must deliver it.
Technology has a role to play in providing a positive customer experience, but what that looks like is still evolving.Read more
Shopper expectations are on the rise and delivery experiences can make or break a brand. Unfortunately, delivery disasters are rampant with half of all customers experiencing an issue each year. Unacceptable delivery options are one of the top two causes of abandoned carts, and 70% of shoppers are unlikely to return to a retailer after a negative delivery experience.
Learn how Convey can help ensure customers keep returning.Read more
While most retailers understand the importance of providing a consistently positive customer experience (CX), many struggle with legacy technology that fails to address CX needs—an issue compounded by the desire to invest in innovation without sacrificing traditional operational metrics, according to new research from customer-centric delivery platform Convey and eft Supply Chain & Logistics Business Intelligence.
The firms recently announced the results of a joint study examining the importance of CX in final-mile delivery, and the impact of CX on supply chain performance and decision-making.Read more
While most retailers understand the importance of providing a consistently positive customer experience, many struggle with legacy technology that fails to address customer experience needs, according to a new study, Redefining Final Mile Delivery in the Age of the Customer, released on February 14.Read more
For retailers across the country, it finally felt like Christmas, even without snow. Holiday sales came late and came on strong in the days just preceding December 25th, and store executives anticipate a vigorous run of gift-card redemptions, winter clearances and some early spring fashion in the days before New Year’s.
However, 70% of shoppers won’t return after a single poor experience. In the week before Christmas, 1 out of 5 shoppers received packages late, and 1 out of 25 last-minute deliveries scheduled to arrive before Christmas Eve didn’t make their destinations in time.Read more