Supply Chain Optimization

As customers expectations grow above & beyond fast and free shipping, learn how delivery experience management can be your last mile competitive advantage.

Delivery experience management is retail's last mile competitive advantage

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Delivery Experience Management Is Retail’s Last Mile Advantage

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We interviewed Stephanie Eisele Lacey from Happy Returns to learn more about how online returns policies have shifted since the COVID-19 outbreak.

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AMA With Happy Returns: Understanding New Online Returns Policies

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APL, CEVA, Convey, Kustomer, and Thankful discuss strategies for retailers to optimize their eCommerce performance during COVID-19.

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Creative Tactics To Improve Your eCommerce Performance During COVID-19

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Learn what would influence 75% of shoppers to not abandon their shopping cart and maintain consumer confidence during COVID-19.

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COVID-19 Survey: Accurate Delivery Dates Are Key To Win Consumer Confi...

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In this video, Kirsten Newbold-Knipp, Convey’s Chief Growth Officer, goes over the trends that Convey has seen from its 3 billion+ shipping events, and she talks about shifting customer attitudes due to the changes in this unprecedented time.

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Data Insights And Consumer Research Reveal COVID-19’s Impact On Retail

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Retail customers want transparency and proactive communication during uncertain times like a pandemic. Read more here.

News

Attention Marketers And Customer Experience Leaders: Here Is How The Coronavirus Pandemic Is Changing Customer Behavior

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UPS reported a 9.3% growth in U.S. revenue and an increase in deliveries to homes versus businesses. Read the article here.

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UPS Daily Volume Up 8.5% As Shoppers Order More Online

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We surveyed over 1,000 shoppers to understand if shopper preferences have changed around post-purchase communication during COVID-19. Learn what they said.

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Consumer Survey: A Guide To Post-Purchase Communication During COVID-1...

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Texas' “retail-to-go” phase of reopening the state’s economy starts Friday. But your favorite store may not be ready, and don’t expect to stroll into the mall.

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Here’s What Texas Stores and Malls Came Up With For New “Retail To Go”

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Convey announced key findings from a new consumer study that looks at changing shopping behaviors and expectations in light of the COVID-19 pandemic.  

Press Releases

New Survey Reveals How Consumers Shop During COVID-19 Pandemic

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Listen to experts from APL, CEVA, Convey, Kustomer, and Thankful on how to maintain customer confidence during the uncertainty of COVID-19.

Video

WEBINAR: Solidifying Customer Loyalty During eCommerce Supply Chain Shocks

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