Insights, Trends & Benchmarks

As customers expectations grow above & beyond fast and free shipping, learn how delivery experience management can be your last mile competitive advantage.

Delivery experience management is retail's last mile competitive advantage

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Delivery Experience Management Is Retail’s Last Mile Advantage

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In this video, Kirsten Newbold-Knipp, Convey’s Chief Growth Officer, goes over the trends that Convey has seen from its 3 billion+ shipping events, and she talks about shifting customer attitudes due to the changes in this unprecedented time.

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Data Insights And Consumer Research Reveal COVID-19’s Impact On Retail

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Retail customers want transparency and proactive communication during uncertain times like a pandemic. Read more here.

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Attention Marketers And Customer Experience Leaders: Here Is How The C...

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UPS reported a 9.3% growth in U.S. revenue and an increase in deliveries to homes versus businesses. Read the article here.

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UPS Daily Volume Up 8.5% As Shoppers Order More Online

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We surveyed over 1,000 shoppers to understand if shopper preferences have changed around post-purchase communication during COVID-19. Learn what they said.

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Consumer Survey: A Guide To Post-Purchase Communication During COVID-19

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Texas' “retail-to-go” phase of reopening the state’s economy starts Friday. But your favorite store may not be ready, and don’t expect to stroll into the mall.

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Here’s What Texas Stores and Malls Came Up With For New “Retail To Go”

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Convey announced key findings from a new consumer study that looks at changing shopping behaviors and expectations in light of the COVID-19 pandemic.  

Press Releases

New Survey Reveals How Consumers Shop During COVID-19 Pandemic

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Listen to experts from APL, CEVA, Convey, Kustomer, and Thankful on how to maintain customer confidence during the uncertainty of COVID-19.

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WEBINAR: Solidifying Customer Loyalty During eCommerce Supply Chain Sh...

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With capacity constraints and quarantine policies changing frequently, retailers who ship big and bulky deliveries must manage customer expectations in this tumultuous environment. Stay up-to-date with how their policies affect retailers.

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COVID-19: Maintaining Customer Expectations For Large-Item Delivery

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Customer conversion and retention is the name of the game for retail subscription services. Learn why on-time delivery is critical to winning and keeping a loyal fanbase.

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The Role Of On-Time Delivery In The Success Of Retail Subscription Ser...

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2020 has been a big year for retail disruption as the COVID-19 outbreak continues to unravel the supply chain. Here are some trends we're seeing as supply chain leaders find ways to create more resilient supply chains.

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Last Mile Trends: Forecasting Supply Chain Resilience in 2020

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