Insights, Trends & Benchmarks

Retail Delivery Statistics

Convey has compiled a list of retail delivery statistics, outlining online shopping behavior. Uncover the latest stats here from top retail surveys such as the NRF, UPS, and more.

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Congressional Hearing: Tech’s Impact on Retail Operations

On March 7, 2018 Convey participated in a congressional hearing reviewing the impact of emerging technology on retail operations and logistics. The goal of this hearing was to brief the house subcommittee on digital commerce and consumer protection on the trends impacting the rise of online shopping and how those trends impact transportation in particular and the rise of various types of risks to consumers as a result.

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Solving Satisfaction: Keys to Reducing Online Returns Anxiety

When ⅔ of shoppers (65.1%) are not likely to make another purchase from a retailer if they have a poor returns experience, the stakes are extremely high for retailers. Download our white paper to learn what 1,500 shoppers said gave them online returns anxieties, as well as how retailers can improve in the future.

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Delivery Expectations of the Online Power Shopper

With peak season deliveries shattering record numbers, 4 out of 10 shoppers are planning on doing the majority of their shopping online during the holidays. In order to accommodate these power shoppers’ delivery demands, it’s necessary to get into their heads.

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A Lifetime of Delivery Expectations

In a world where "fast" and "free" are commonplace, traditional delivery expectations are rapidly evolving. Millennials growing up in the digital era expect relevant shipping options, and shoppers of all ages have high expectations for delivery. Retailers must know their target customer and be ready to accommodate their delivery expectations to keep them a customer for life.

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The Modern Customer Delivery Imperative

In order to find out customers' delivery demands during the holidays and throughout the rest of the year, we surveyed 3,000 people in two surveys. While we sought to identify the when, what, and why of consumer expectations, we found that consumers have three main asks for retailers: show them commitment, communication, and give them more control.

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Communication 101: Successful Shopper-Retailer Relationships

The retailer-shopper relationship is a powerful bond -- shoppers are 73% more likely to return if they have a positive delivery experience -- but yet these relationships often fail. Like any great relationship, the primary key to success is to communicate actively and often. Read on to learn how. Read on to learn how shoppers want retailers to communicate with them.

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September 2017 Delivery Digest

This September, delivery headlines focused on who could get the closest to beating Amazon at its own game. In a tight race where Amazon, Walmart, and Target are making big acquisitions to improve offerings and final mile delivery, it is clear that customers will be the judges (and hopefully the winners!) of a busy peak season.

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Diagnosing Delivery for Pharmaceuticals

With major pharmaceutical companies losing millions of dollars a year to spoiled inventory and regulatory fines, it is more important than ever to find effective biopharma shipping and cold-chain solutions. To protect your brand and your consumers in complex supply chains with multiple layers of distribution and disruption, the only way to ensure safety is visibility from production to ingestion.

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