Insights, Trends & Benchmarks

Infographic: Navigating Peak Season Delivery Obstacles

Peak season 2018 brought retailers their highest sales -- and delivery issues -- yet. See what consumers expect during the holidays, and how top retailers navigated through treacherous obstacles to create seamless delivery while keeping shipping costs low.

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2018 Peak Season Shipping Insights

2018’s Peak Season shattered spending records for retailers. According to Adobe, consumers spent $125.91 Billion online, resulting in an 18.3% increase in online sales compared to the rest of the year. As online holiday shopping reaches an all time high, we’re tracking the latest peak season shipping insights through our customer data and through our annual shopper surveys.

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Retail TouchPoints 2019 Retail Customer Engagement Awards

In its 4th Annual Retail Customer Engagement Awards, Retail TouchPoints recognizes 10 retail companies that are taking innovative approaches to engage digitally demanding shoppers across channels. Read the report to see the winners of customer experience this year.

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Convey’s Top 7 Supply Chain Blogs of 2018

Between headlines of acquisitions, the retail apocalypse, Amazon, and increased carrier rates, 2018 was a busy year for supply chain. As Convey counts down to 2019, we're counting down our top supply chain blogs of 2018.

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Infographic: Millennial Myth Debunked

Lazy. Narcissistic. Reliant on instant gratification. The negative stereotypes pitted against Millennials seem to go on for miles, leaving shippers and retailers unsure how to satisfy these enigmatic consumers.

In our survey of 1,500 shoppers, we analyzed Millennial consumer behavior and delivery preferences -- are they retail killers, or is it all just a myth?

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2018 Holiday Shipping Spotlight

The 2018 holiday shopping season is off to the races with exciting growths in shipments and fast delivery. With 165 million shoppers and a 239% growth in all shipment modes, this peak season is already setting record highs. Discover the statistics.

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Last Mile Delivery: What Shoppers Want & How to Save Retail

With never-ending news of major retail bankruptcies, the word “apocalypse” seemed to echo across every media outlet this year. As brands aim to up-end major competition and ever-rising consumer demands, we asked over 1,500 consumers the how, what, and why of their delivery experiences.

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