Insights, Trends & Benchmarks

Prepping for peak: A delivery action guide for retail

Ensure the best customer delivery experience every time. Download our action guide to learn how to identify common retail shipping exceptions, know when and how to react, and fill in a worksheet to personalize the action plan to your organization.

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eBook: A Guide to Creating Freight RFPs

In the Age of Amazon, shippers face numerous challenges as both transportation costs and and consumer demands rise. In this Freight RFPs 101 eBook, learn how to marry customer service and cost, addressing and mastering these topics the moment your carrier contracts begin. Use our free freight RFP template to reduce your carrier costs, and understand which questions to ask your team to optimize carrier mix according to your own customers' demands.

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Delivery Statistics for Medical Devices

As medical device supply chain leaders must manage an ever-growing courier network, time-sensitive supply demands, and a trend towards consumerization of medical supply distribution -- a la Amazon. Explore how the market of medical devices has exploded in growth the past few years and how it impacts supply chain.

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Retail Delivery Statistics

Convey has compiled a list of retail delivery statistics, outlining online shopping behavior. Uncover the latest stats here from top retail surveys such as the NRF, UPS, and more.

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Congressional Hearing: Tech’s Impact on Retail Operations

On March 7, 2018 Convey participated in a congressional hearing reviewing the impact of emerging technology on retail operations and logistics. The goal of this hearing was to brief the house subcommittee on digital commerce and consumer protection on the trends impacting the rise of online shopping and how those trends impact transportation in particular and the rise of various types of risks to consumers as a result.

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Solving Satisfaction: Keys to Reducing Online Returns Anxiety

When ⅔ of shoppers (65.1%) are not likely to make another purchase from a retailer if they have a poor returns experience, the stakes are extremely high for retailers. Download our white paper to learn what 1,500 shoppers said gave them online returns anxieties, as well as how retailers can improve in the future.

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Delivery Expectations of the Online Power Shopper

With peak season deliveries shattering record numbers, 4 out of 10 shoppers are planning on doing the majority of their shopping online during the holidays. In order to accommodate these power shoppers’ delivery demands, it’s necessary to get into their heads.

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A Lifetime of Delivery Expectations

In a world where "fast" and "free" are commonplace, traditional delivery expectations are rapidly evolving. Millennials growing up in the digital era expect relevant shipping options, and shoppers of all ages have high expectations for delivery. Retailers must know their target customer and be ready to accommodate their delivery expectations to keep them a customer for life.

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The Modern Customer Delivery Imperative

In order to find out customers' delivery demands during the holidays and throughout the rest of the year, we surveyed 3,000 people in two surveys. While we sought to identify the when, what, and why of consumer expectations, we found that consumers have three main asks for retailers: show them commitment, communication, and give them more control.

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