Delivery Exception Management

Convey adds case-management features to shipping portal

“One of the most challenging elements of creating a successful journey is the ability for shippers and carriers to quickly and easily communicate,” -Matt Howitt, Convey’s VP of Product. Learn how Convey’s case management feature creates a simplified, scaleable communication tool for shippers and carriers alike.

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New Carrier Portal for Proactive Transportation Case Management

Convey, the leading active delivery management platform, today announced the addition of powerful new transportation case management features to its Engage product that provide critical context around distressed shipments, and improve workflows for shipper-carrier collaboration and expedited issue resolution.

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Convey Announces Carrier Portal for Transportation Case Management

Convey, the leading active delivery management platform, announced the addition of powerful new case management features to its Engage product that provide critical context around distressed shipments, and improve workflows for shipper-carrier collaboration and expedited issue resolution. Contextual views, multi-party collaboration, case management abilities, and rich documentation will provide faster time to resolution for distressed deliveries.

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Ask Me Anything with Jenny Bebout: A Founder’s Story

Jenny Bebout, one of Convey's three Founders and Product/UX Lead, just helped to launch Convey's upgraded exception management tool and carrier collaboration features. These new features provide retailers and shippers alike with a comprehensive analysis of transit issues, and they allow shippers to prioritize their own exception resolution workflows. We sat down with Jenny to talk more about her experience as a Co-founder, her thoughts on carrier-shipper relationships, and her contributions to Convey's upgraded exception management tool.

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Neiman Marcus Turns to Technology to Solve Home-Delivery Exceptions

Of the thousands of “white glove” deliveries happening each month for Neiman Marcus and other retailers, at least one in 10 faces a delivery problem, such as an incorrect address or phone number, or a scheduling conflict with the carrier. Within a month of using Convey's software, Neiman Marcus was able to resolve exceptions and reduce transit time by 24%.

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Convey Unveils Exception Management and Carrier Data Tools

Convey announced the availability of new and improved carrier performance data and exception management tools for its customers. These capabilities give shippers greater visibility and control over delivery networks; empower shippers to proactively manage shipping cases.

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Convey Unveils Exception Management and Carrier Data Tools

In a time when shippers are held to increasingly higher service standards, Convey announced new carrier performance score cards and exception management tools. In this interview between Convey CEO, Rob Taylor, and Logistics Management's Jeff Berman, the two discuss how to connect disparate data systems and proactively manage exceptions.

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Exception Resolutions for 2018

We surveyed 1,500 consumers who did their holiday shopping online between Black Friday and Cyber Monday, and we asked them what about their delivery would keep them coming back again in January. Learn what shoppers said they needed from holiday delivery and how to work toward more exception resolutions in 2018.

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