Delivery Exception Management

Infographic: Navigating Peak Season Delivery Obstacles

Peak season 2018 brought retailers their highest sales -- and delivery issues -- yet. See what consumers expect during the holidays, and how top retailers navigated through treacherous obstacles to create seamless delivery while keeping shipping costs low.

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The Saga of WISMO: Actionable Visibility Reduces WISMO

Carrie, Larry, Steve, and Diana all band together to find the source of WISMO, but have no visibility into the problem to drive action. When they get locked in a dark room and WISMOs start crawling through, they must find the true solution to solve the pain.

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Infographic: Millennial Myth Debunked

Lazy. Narcissistic. Reliant on instant gratification. The negative stereotypes pitted against Millennials seem to go on for miles, leaving shippers and retailers unsure how to satisfy these enigmatic consumers.

In our survey of 1,500 shoppers, we analyzed Millennial consumer behavior and delivery preferences -- are they retail killers, or is it all just a myth?

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The Saga of WISMO: Late Peak Season Shipments Plague Customer Care

Now that Black Friday has come and gone, the Customer Care team is busy fielding calls from customers about late peak season shipments. Throughout the day, she keeps hearing that EDDs are moving back, and shipments seem to be stuck in Chicago. When the Head of Customer Care gets a mysterious email from her CEO saying that the same issue is happening to a VIP shopper, she demands to find some answers.

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The Saga of WISMO: Distribution Center Down

When a distribution center floods on Black Friday, a logistics team braces its system for delivery delays. What it's not ready for? A snowstorm in Chicago! Read why issues up the supply chain bring pain to logistics teams in the final mile.

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