Delivery Exception Management
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The Saga of WISMO: Late Peak Season Shipments Plague Customer Care
Now that Black Friday has come and gone, the Customer Care team is busy fielding calls from customers about late peak season shipments. Throughout the day, she keeps hearing that EDDs are moving back, and shipments seem to be stuck in Chicago. When the Head of Customer Care gets a mysterious email from her CEO saying that the same issue is happening to a VIP shopper, she demands to find some answers.
Read moreThe Saga of WISMO: Distribution Center Down
When a distribution center floods on Black Friday, a logistics team braces its system for delivery delays. What it's not ready for? A snowstorm in Chicago! Read why issues up the supply chain bring pain to logistics teams in the final mile.
Read moreThe Saga of WISMO: WISMO Trounces Black Friday Shipments
When Black Friday shipments go sideways and NPS scores fall, one marketer takes it upon herself to find the answers. Learn how she can save the day.
Read moreThe Saga of WISMO: Delivery Disasters Bring WISMO to Life
With carriers off-line, with systems breaking down, antiquated processes straining to keep up, and the echoes of customers screaming for their orders, a spiky creature begins to manifest among the rubble of packages. WISMO is here! Learn about WISMO's antics and the pains that help it multiply.
Read moreCase Study: Grove improves NPS, customer response time
Within six months of using Convey, Grove’s NPS score rose by 9.4% and their CSAT by 1%. The team also saved $65 per shipment from proactively handling damage claims and $23 per shipment from resolving incorrect addresses alone. Learn how.
Read moreHow to Build Customer Trust in Your Delivery Experience
Delivery expectations are rising, and the stakes in great shipping experiences are more important than ever. Learn how to build customer trust through great delivery and earn customer loyalty. View the infographic.
Read moreFinal Mile Automation With Big Results: Schedule Delivery Appointments
Any time a shipment changes hands, it adds wasted time and inefficiency to the supply chain. Learn how final mile automation and delivery appointment scheduling can increase efficiency and CX.
Read moreDeliver Higher Lifetime Value with Improved Shipping Experiences
Because consumers have more choices for the brands they can buy from, improving loyalty and generating repeat purchases has become critical on the path to long-term growth. Learn how improved shipping experiences deliver higher lifetime value for shippers.
Read moreBodybuilding.com improves on-time delivery and reduces WISMO
Bodybuilding.com deployed Convey’s delivery experience management platform to provide greater visibility into order delivery status, and enable proactive resolution of potential shipping issues. Through Convey, Bodybuilding.com is now able to more efficiently resolve in-transit issues with service providers, reducing costs and improving SLAs.
Read moreSchedule Large-Item Home Delivery Appointments
Empower your customers to self-schedule home delivery appointments within seconds.
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