Delivery Exception Management
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Delivery Experience Management Is Retail’s Last Mile Advantage
As customers expectations grow above & beyond fast and free shipping, learn how delivery experience management can be your last mile competitive advantage.
Read moreModern Furniture Brand Improves Transit Time with Analytics
Learn how a fast growing customer-centric, modern furniture brand gains efficiencies through analyzing its network and improves transit time.
Read moreDelivery Experience Management is the Future of the Last Mile
Delivery Experience Management (DEM) is the art of proactively ensuring that your customers get their orders how and when they expect. Learn how brands can balance costs and customer demands, and why DEM is the future of last mile.
Read moreGrove Collaborative Wins Retail TouchPoints Award for Shipping
In 2019, brands drove customer engagement, focusing on cross-channel operational efficiencies and data insights. Learn how Grove improved its shipping process, making its customers happier.
Read moreInfographic: Navigating Peak Season Delivery Obstacles
Peak season 2018 brought retailers their highest sales -- and delivery issues -- yet. See what consumers expect during the holidays, and how top retailers navigated through treacherous obstacles to create seamless delivery while keeping shipping costs low.
Read moreThe Saga of WISMO: Actionable Visibility Reduces WISMO
Carrie, Larry, Steve, and Diana all band together to find the source of WISMO, but have no visibility into the problem to drive action. When they get locked in a dark room and WISMOs start crawling through, they must find the true solution to solve the pain.
Read moreInfographic: Millennial Myth Debunked
Lazy. Narcissistic. Reliant on instant gratification. The negative stereotypes pitted against Millennials seem to go on for miles, leaving shippers and retailers unsure how to satisfy these enigmatic consumers.
In our survey of 1,500 shoppers, we analyzed Millennial consumer behavior and delivery preferences -- are they retail killers, or is it all just a myth?
Read moreThe Saga of WISMO: Late Peak Season Shipments Plague Customer Care
Now that Black Friday has come and gone, the Customer Care team is busy fielding calls from customers about late peak season shipments. Throughout the day, she keeps hearing that EDDs are moving back, and shipments seem to be stuck in Chicago. When the Head of Customer Care gets a mysterious email from her CEO saying that the same issue is happening to a VIP shopper, she demands to find some answers.
Read moreThe Saga of WISMO: Distribution Center Down
When a distribution center floods on Black Friday, a logistics team braces its system for delivery delays. What it's not ready for? A snowstorm in Chicago! Read why issues up the supply chain bring pain to logistics teams in the final mile.
Read moreThe Saga of WISMO: WISMO Trounces Black Friday Shipments
When Black Friday shipments go sideways and NPS scores fall, one marketer takes it upon herself to find the answers. Learn how she can save the day.
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