Delivery Exception Management

Become the MVP of Peak Season

The clock’s running out on 2017's peak season. Learn how top performing retailers are surmounting dizzying carrier delays to get presents under the tree in time.

Read more

Prepping for peak: A delivery action guide for retail

Ensure the best customer delivery experience every time. Download our action guide to learn how to identify common retail shipping exceptions, know when and how to react, and fill in a worksheet to personalize the action plan to your organization.

Read more

Convey adds case-management features to shipping portal

“One of the most challenging elements of creating a successful journey is the ability for shippers and carriers to quickly and easily communicate,” -Matt Howitt, Convey’s VP of Product. Learn how Convey’s case management feature creates a simplified, scaleable communication tool for shippers and carriers alike.

Read more

New Carrier Portal for Proactive Transportation Case Management

Convey, the leading active delivery management platform, today announced the addition of powerful new transportation case management features to its Engage product that provide critical context around distressed shipments, and improve workflows for shipper-carrier collaboration and expedited issue resolution.

Read more

Convey Announces Carrier Portal for Transportation Case Management

Convey, the leading active delivery management platform, announced the addition of powerful new case management features to its Engage product that provide critical context around distressed shipments, and improve workflows for shipper-carrier collaboration and expedited issue resolution. Contextual views, multi-party collaboration, case management abilities, and rich documentation will provide faster time to resolution for distressed deliveries.

Read more

Ask Me Anything with Jenny Bebout: A Founder’s Story

Jenny Bebout, one of Convey's three Founders and Product/UX Lead, just helped to launch Convey's upgraded exception management tool and carrier collaboration features. These new features provide retailers and shippers alike with a comprehensive analysis of transit issues, and they allow shippers to prioritize their own exception resolution workflows. We sat down with Jenny to talk more about her experience as a Co-founder, her thoughts on carrier-shipper relationships, and her contributions to Convey's upgraded exception management tool.

Read more

Neiman Marcus Turns to Technology to Solve Home-Delivery Exceptions

Of the thousands of “white glove” deliveries happening each month for Neiman Marcus and other retailers, at least one in 10 faces a delivery problem, such as an incorrect address or phone number, or a scheduling conflict with the carrier. Within a month of using Convey's software, Neiman Marcus was able to resolve exceptions and reduce transit time by 24%.

Read more

Convey Unveils Exception Management and Carrier Data Tools

Convey announced the availability of new and improved carrier performance data and exception management tools for its customers. These capabilities give shippers greater visibility and control over delivery networks; empower shippers to proactively manage shipping cases.

Read more