Delivery Exception Management

Become the MVP of Peak Season

The clock’s running out on 2017's peak season. Learn how top performing retailers are surmounting dizzying carrier delays to get presents under the tree in time.

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UncommonGoods Improves Delivery Experience with Active Management

UncommonGoods first engaged with Convey it was gearing up for the 2016 holiday season. As a heavily gift-oriented business, two-thirds of UncommonGoods’ revenue is generated in the final quarter of the year. UncommonGoods knew its customers expected visibility into where their packages were at any given time, and was on the hunt for a solution that would help deliver that experience.

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UncommonGoods Takes Proactive Steps To Meet Delivery Date Promises

Late deliveries are the classic lose-lose for both retailers and their customers. They are particularly painful during the holiday season, when the calendar creates a drop-dead deadline and shipping volumes balloon. UncommonGoods took steps to deal with this challenge well ahead of the holiday season. For Father’s Day 2017, the retailer used a delivery intelligence platform from Convey to proactively identify shipments that were going to miss their promised delivery dates — days ahead of the actual deadline. UncommonGoods used this information to expedite new shipments guaranteed to arrive at their destinations on time. Meanwhile, existing in-transit shipments were intercepted by the carrier and returned to the warehouse. Read more...

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Prepping for peak: A delivery action guide for retail

Ensure the best customer delivery experience every time. Download our action guide to learn how to identify common retail shipping exceptions, know when and how to react, and fill in a worksheet to personalize the action plan to your organization.

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Radicalizing Customer Support in a World Full of Service Nightmares

In the retail world, delays, damages, and goods simply not arriving at all top the list of customer complaints. These issues are never more frustrating than around the holidays.

Last month, Father’s Day gift givers placed orders with hundreds of retailers around the country. If you were a customer of online retailer UncommonGoods, you didn’t have to worry about missing your deadline. Rather than rely on customer service reps to field late shipment calls, the UncommonGoods team used data to proactively identify shipments that would miss their Father’s Day promise date.

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UncommonGoods: Radicalizing CX In A World of Nightmares

In the retail world, delays, damages, and goods simply not arriving at all top the list of customer complaints. These issues are never more frustrating than around the holidays.

Last month, Father’s Day gift givers placed orders with hundreds of retailers around the country. If you were a customer of online retailer UncommonGoods, you didn’t have to worry about missing your deadline. Rather than rely on customer service reps to field late shipment calls, the UncommonGoods team used data to proactively identify shipments that would miss their Father’s Day promise date.

Read more

Convey Product One Pager

Shopper expectations are on the rise and delivery experiences can make or break a brand. Unfortunately, delivery disasters are rampant with half of all customers experiencing an issue each year. Unacceptable delivery options are one of the top two causes of abandoned carts, and 70% of shoppers are unlikely to return to a retailer after a negative delivery experience.

Learn how Convey can help ensure customers keep returning.

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