Delivery Exception Management

As customers expectations grow above & beyond fast and free shipping, learn how delivery experience management can be your last mile competitive advantage.

Delivery experience management is retail's last mile competitive advantage

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Delivery Experience Management Is Retail’s Last Mile Advantage

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Despite the complexity that exists when shipping large-items, shopper expectations remain high. Large-item retailers face a unique set of complex and costly fulfillment challenges. This blog discusses some of these challenges and provides ways to overcome them to drive loyalty.

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Overcoming The Large-Item Delivery Challenge

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In this post, we will dive into two carrier diversification myths, and uncover the truth about why it might help logistics teams tackle concerns over speed, cost, and customer experience. 

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Two Lies And A Big Truth About Carrier Diversification

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Convey products exist to create better outcomes. To create better outcomes one must first know where issues are occurring and how frequently.

We’ve found that most shippers we speak to understand the need to improve the delivery experience but most don’t have the visibility to know exactly how many issues are occurring or even what is causing them. To help shine a light on this information gap, we’ve created this issues calculator to help estimate the type and quantity of exceptions you’re likely experiencing.

Simply plug in your annual parcel and freight shipment volume and we will estimate your most common issues based on what we've seen across our clients.

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Calculator: How many outcomes could you impact with Convey?

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The majority of big item home deliveries require an appointment, whether that’s a curbside, threshold or white glove service. This part of the delivery experience is one of the most prone to failure, and technology has a role to play in providing a positive customer experience.

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Tactics that Make or Break the Home Delivery Appointment

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Clear communication and strong fulfillment processes are vital elements of a company's success. Learn how BBQ Guys achieved these with the help of Convey.

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BBQ Guys Optimizes Shipping Choices To Streamline Fulfillment Processes

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Grove Collaborative’s operations challenge: As the business scales, can it cut cost-to-serve without sacrificing stellar customer experience? The answer is yes.

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WEBINAR: Can Delivery Exceptions Be Turned Into Opportunities?

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It’s crucial to provide a returns experience that keeps customers coming back, and extends your lifetime value. Learn how top retailers are tackling reverse logistics roadblocks.

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Take Control of Online Returns to Keep Customers Coming Back

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Convey has compiled a list of retail delivery statistics, outlining online shopping behavior. Uncover the latest stats here from top retail surveys such as the NRF, UPS, and more.

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Retail Delivery Statistics

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Did Amazon bite off more than it can chew with Amazon Prime Days and one-day delivery? Learn how the spike in volume affects carrier performance.

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As Prime Day Approaches, Amazon Stares Down Barrel Of The Delivery Gun

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When up against Amazon Prime Day's dominance of summer online shopping, learn how smaller retailers can leverage their strengths to become triumphant.

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Smaller Retailers Put Personal Stamp On Amazon’s Prime Day

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