Customer Service Management
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Convey Recognized in Gartner Market Guide for Real-Time Transportation Visibility
Convey was named a Representative Vendor in the inaugural Gartner Market Guide for Real-Time Transportation Visibility Providers.
Read moreThe Saga of WISMO: Delivery Disasters Bring WISMO to Life
With carriers off-line, with systems breaking down, antiquated processes straining to keep up, and the echoes of customers screaming for their orders, a spiky creature begins to manifest among the rubble of packages. WISMO is here! Learn about WISMO's antics and the pains that help it multiply.
Read moreCase Study: Grove improves NPS, customer response time
Within six months of using Convey, Grove’s NPS score rose by 9.4% and their CSAT by 1%. The team also saved $65 per shipment from proactively handling damage claims and $23 per shipment from resolving incorrect addresses alone. Learn how.
Read moreLast Mile Delivery: What Shoppers Want and How to #SaveRetail
Convey announced the results of its third annual consumer expectations study confirming the rising cost of a failed delivery experiences. Learn why 84% of shoppers are unlikely to return after poor delivery experiences.
Read morePartner Program Launched to Help Brands Perfect Last Mile Delivery
With holidays around the corner and customer expectations on the rise, Convey today launched its industry partner program to connect retailers and brands of all sizes with solution providers, carriers and systems integrators who can help them improve and optimize last mile delivery. Convey is announcing inaugural members of the Partner Program that include FLEXE, Sedlak Supply Chain Consultants and Estes Forwarding Worldwide.
Read moreTop Customer Experience Insights from CSCMP Edge 2018
At CSCMP 2018, over 3,000 supply chain professionals joined together in Nashville, under the atrium of the Gaylord Opryland Resort. With customers front and center of supply chain, here are our top customer experience insights from the show.
Read moreBodybuilding.com improves on-time delivery and reduces WISMO
Bodybuilding.com deployed Convey’s delivery experience management platform to provide greater visibility into order delivery status, and enable proactive resolution of potential shipping issues. Through Convey, Bodybuilding.com is now able to more efficiently resolve in-transit issues with service providers, reducing costs and improving SLAs.
Read moreConvey Receives SDCE 100 Award for Top Supply Chain Projects for 2018
Convey has been named to the SDCE 100, the Supply & Demand Chain Executive magazine annual list of great supply chain projects, for its work with online retailer UncommonGoods.
This is the second consecutive year Convey has been named to the SDCE 100, which spotlights successful and innovative projects that deliver bottom-line value to enterprises across the range of supply chain functions. Last year the company was recognized for its work with online home improvement retailer Build.com.
Read moreBenchmark Survey Report: Are You Winning The Last Mile Of Retail?
This inaugural Retail TouchPoints Last Mile Benchmark Report provides a snapshot of the challenges retailers face in managing the last mile, and the innovative solutions they are using to keep pace with rising consumer expectations.
Read moreAsk Me Anything with Jenny Bebout: A Founder’s Story
Jenny Bebout, one of Convey's three Founders and Product/UX Lead, just helped to launch Convey's upgraded exception management tool and carrier collaboration features. These new features provide retailers and shippers alike with a comprehensive analysis of transit issues, and they allow shippers to prioritize their own exception resolution workflows. We sat down with Jenny to talk more about her experience as a Co-founder, her thoughts on carrier-shipper relationships, and her contributions to Convey's upgraded exception management tool.
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