Customer Service Management Archives

In eCommerce, on-time performance has more to do with consumer experience than traditional methodology allows - find out what to measure and when.

How to measure on-time performance, and why you are (probably) doing it ...

2020 Post-Holiday Survey

Blog

Post-Holiday Survey: Consumer Patience and Flexibility on Delivery Comes with the Expectation of Transparency

New Survey from Convey Reveals Consumers Were Overwhelmingly Positive About Recent Holiday Shopping Experiences

Press Releases

Survey Reveals Consumers Overwhelmingly Positive About Recent Holiday ...

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Convey's top five retail and logistics trends of 2020.

Blog

Top Five Retail & Logistics Trends of 2020

Successful delivery experiences, organization-wide improvements to fulfillment and customer service should be high on the priority list for 2021. See why incorporating a more agile delivery management strategy is the secret to exceeding customer expectations in 2021.

data-driven flexibility for delivery management in 2021

Blog

Why data-driven, flexible delivery management is a top 2021 priority

9 in 10 shoppers are willing to give retailers extra time to deliver packages this holiday season, however, this leniency comes with limitations. This season, discover how fulfillment options are key to meeting customer expectations and building brand loyalty.

Blog

Multiple Fulfillment Options are Key to Conquering COVID Holiday Shipping Challenges

Learn how retailers can stay competitive and out-perform Amazon by highlighting transparency, accuracy, and personal service as part of the delivery experience this holiday season.

Blog

How Retailers Can Out-Perform Amazon This Holiday

Consumers plan to shop earlier and give retailers more time to deliver packages - in exchange they want free shipping, clear communication, and flexible fulfillment
options. Download the ebook to learn more.

Research

eBook: How COVID-19 is Transforming Consumer Shopping Habits This Holi...

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Parcel carrier peak season surcharges are nothing new, but 2020 has been “the year of the surcharge”, as COVID-19 supply chain disruptions beginning in March initiated a wave of carrier surcharges that has not yet peaked.

Blog

5 Ways to Mitigate the Impact of Peak Surcharges in 2020

Convey’s 4th annual holiday survey reveals consumers will shop earlier and give retailers extra time to deliver packages in exchange for free shipping, timing transparency, and flexible fulfillment

Press Releases

Consumers Adjust Holiday Shopping Due to COVID – and Are Willing to ...

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Convey helps UrbanStems cuts costs and reduces customer care calls

Case Studies

Case Study: UrbanStems Cuts Costs And Reduces Customer Care Calls During Massive Sales Growth

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