Customer Service Management
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Despite the complexity that exists when shipping large-items, shopper expectations remain high. Large-item retailers face a unique set of complex and costly fulfillment challenges. This blog discusses some of these challenges and provides ways to overcome them to drive loyalty.
Blog
Overcoming The Large-Item Delivery Challenge
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Convey products exist to create better outcomes. To create better outcomes one must first know where issues are occurring and how frequently.
We’ve found that most shippers we speak to understand the need to improve the delivery experience but most don’t have the visibility to know exactly how many issues are occurring or even what is causing them. To help shine a light on this information gap, we’ve created this issues calculator to help estimate the type and quantity of exceptions you’re likely experiencing.
Simply plug in your annual parcel and freight shipment volume and we will estimate your most common issues based on what we've seen across our clients.
Calculators
Calculator: How many outcomes could you impact with Convey?
Use the Calculator
The majority of big item home deliveries require an appointment, whether that’s a curbside, threshold or white glove service. This part of the delivery experience is one of the most prone to failure, and technology has a role to play in providing a positive customer experience.
Blog
Tactics that Make or Break the Home Delivery Appointment
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