Customer Service Management

Retail TouchPoints 2019 Retail Customer Engagement Awards

In its 4th Annual Retail Customer Engagement Awards, Retail TouchPoints recognizes 10 retail companies that are taking innovative approaches to engage digitally demanding shoppers across channels. Read the report to see the winners of customer experience this year.

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The Saga of WISMO: Delivery Disasters Bring WISMO to Life

With carriers off-line, with systems breaking down, antiquated processes straining to keep up, and the echoes of customers screaming for their orders, a spiky creature begins to manifest among the rubble of packages. WISMO is here! Learn about WISMO's antics and the pains that help it multiply.

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Partner Program Launched to Help Brands Perfect Last Mile Delivery

With holidays around the corner and customer expectations on the rise, Convey today launched its industry partner program to connect retailers and brands of all sizes with solution providers, carriers and systems integrators who can help them improve and optimize last mile delivery. Convey is announcing inaugural members of the Partner Program that include FLEXE, Sedlak Supply Chain Consultants and Estes Forwarding Worldwide.

Read more improves on-time delivery and reduces WISMO deployed Convey’s delivery experience management platform to provide greater visibility into order delivery status, and enable proactive resolution of potential shipping issues. Through Convey, is now able to more efficiently resolve in-transit issues with service providers, reducing costs and improving SLAs.

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