Customer Service Management Archives

As customers expectations grow above & beyond fast and free shipping, learn how delivery experience management can be your last mile competitive advantage.

Delivery experience management is retail's last mile competitive advantage

Delivery Experience Management Is Retail’s Last Mile Advantage

In this blog, learn what WISMO calls are and how to avoid them. Get customer care best practices on how and when to communicate with your customers.

Blog

What’s WISMO? Avoiding High Volume eCommerce Customer Service Calls

We interviewed Karl Siebrecht, Co-founder & CEO of the industry-leading, on-demand warehousing provider, Flexe. We wanted to understand how coronavirus (COVID-19) is causing supply chain disruption across retail, and how retailers can maintain resilient supply chains throughout and beyond the crisis.

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AMA With Flexe: Turning Supply Chain Disruption Into A Retail Opportun...

We interviewed Stephanie Eisele Lacey from Happy Returns to learn more about how online returns policies have shifted since the COVID-19 outbreak.

Blog

AMA With Happy Returns: Understanding New Online Returns Policies

APL, CEVA, Convey, Kustomer, and Thankful discuss strategies for retailers to optimize their eCommerce performance during COVID-19.

Video

Creative Tactics To Improve Your eCommerce Performance During COVID-19

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Learn what would influence 75% of shoppers to not abandon their shopping cart and maintain consumer confidence during COVID-19.

Blog

COVID-19 Survey: Accurate Delivery Dates Are Key To Win Consumer Confidence

In this video, Kirsten Newbold-Knipp, Convey’s Chief Growth Officer, goes over the trends that Convey has seen from its 3 billion+ shipping events, and she talks about shifting customer attitudes due to the changes in this unprecedented time.

Video

Data Insights And Consumer Research Reveal COVID-19’s Impact On Reta...

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Retail customers want transparency and proactive communication during uncertain times like a pandemic. Read more here.

News

Attention Marketers And Customer Experience Leaders: Here Is How The C...

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UPS reported a 9.3% growth in U.S. revenue and an increase in deliveries to homes versus businesses. Read the article here.

News

UPS Daily Volume Up 8.5% As Shoppers Order More Online

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We surveyed over 1,000 shoppers to understand if shopper preferences have changed around post-purchase communication during COVID-19. Learn what they said.

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Consumer Survey: A Guide To Post-Purchase Communication During COVID-1...

Texas' “retail-to-go” phase of reopening the state’s economy starts Friday. But your favorite store may not be ready, and don’t expect to stroll into the mall.

News

Here’s What Texas Stores and Malls Came Up With For New “Retail To Go”

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