Customer Service Management

The Saga of WISMO: Delivery Disasters Bring WISMO to Life

With carriers off-line, with systems breaking down, antiquated processes straining to keep up, and the echoes of customers screaming for their orders, a spiky creature begins to manifest among the rubble of packages. WISMO is here! Learn about WISMO's antics and the pains that help it multiply.

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Partner Program Launched to Help Brands Perfect Last Mile Delivery

With holidays around the corner and customer expectations on the rise, Convey today launched its industry partner program to connect retailers and brands of all sizes with solution providers, carriers and systems integrators who can help them improve and optimize last mile delivery. Convey is announcing inaugural members of the Partner Program that include FLEXE, Sedlak Supply Chain Consultants and Estes Forwarding Worldwide.

Read more improves on-time delivery and reduces WISMO deployed Convey’s delivery experience management platform to provide greater visibility into order delivery status, and enable proactive resolution of potential shipping issues. Through Convey, is now able to more efficiently resolve in-transit issues with service providers, reducing costs and improving SLAs.

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Convey Receives SDCE 100 Award for Top Supply Chain Projects for 2018

Convey has been named to the SDCE 100, the Supply & Demand Chain Executive magazine annual list of great supply chain projects, for its work with online retailer UncommonGoods.

This is the second consecutive year Convey has been named to the SDCE 100, which spotlights successful and innovative projects that deliver bottom-line value to enterprises across the range of supply chain functions. Last year the company was recognized for its work with online home improvement retailer

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Ask Me Anything with Jenny Bebout: A Founder’s Story

Jenny Bebout, one of Convey's three Founders and Product/UX Lead, just helped to launch Convey's upgraded exception management tool and carrier collaboration features. These new features provide retailers and shippers alike with a comprehensive analysis of transit issues, and they allow shippers to prioritize their own exception resolution workflows. We sat down with Jenny to talk more about her experience as a Co-founder, her thoughts on carrier-shipper relationships, and her contributions to Convey's upgraded exception management tool.

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