Customer Service Management Archives

Delivery Experience Management (DEM) is the art of proactively ensuring that your customers get their orders how and when they expect. Learn how brands can balance costs and customer demands, and why DEM is the future of last mile.

Delivery Experience Management is the Future of the Last Mile

Get a comprehensive understanding of logistics and supply chain terms and acronyms in our last mile supply chain glossary.

Glossary

Last Mile Logistics and Supply Chain Glossary and Definitions

At Home Delivery World, freight and parcel shippers focused their discussions around utilizing technology to positively impact customer experience in the last mile and effectively scale their business.

Blog

Shippers at Home Delivery World Look for Consistency & Control

This presentation discusses how Delivery Experience Management (DEM) provides the single source of last-mile data and tools needed so that retailers can actively manage deliveries efficiently, at scale.

Video

Get Proactive to Make Delivery a Competitive Advantage

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Customer expectations are on the rise. Learn how growing retailers can take control of their omnichannel experience and scale it with efficiency.

Blog

Getting Control of the Omnichannel Experience with DEM

Brands need better insights to see all shipments, across all carriers, in real time. Read to learn the consequences of not having delivery visibility.

News

How a lack of delivery visibility produces frustrated customers

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Listen to this short podcast, where EFT and Poonam Goyal (Bloomberg) discuss what factors are critical in achieving a perfect customer delivery experience.

Podcasts

Critical Components of a Perfect Customer Delivery Experience

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Delivery experience management enhances customer satisfaction, reduces “where’s my order” calls, and drives efficiencies for retailers using Magento.

Press Releases

Convey Announces Magento Partnership and Commerce Platform Integration

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Exception Recovery takes these capabilities to another level, and connects brands to their carriers through the platform, allowing them to collaborate on issues, and resolve exceptions up to 4X faster.

Blog

Why Every Brand Needs Exception Recovery

Early Adopters of Industry-First Collaboration Capabilities See 80% Faster Exception Resolution, Significant Efficiency Gains and Increased Customer Satisfaction

Press Releases

Convey Debuts Delivery Experience Management with Exception Recovery

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A survey of 237 retail supply chain executives finds that one of the major hurdles to controlling rising delivery costs is meeting last mile demands.

News

Are third parties the biggest reason delivery costs keep going up?

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