Customer Service Management

As customers expectations grow above & beyond fast and free shipping, learn how delivery experience management can be your last mile competitive advantage.

Delivery experience management is retail's last mile competitive advantage

Featured Post

Delivery Experience Management Is Retail’s Last Mile Advantage

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With a surge in demand around delivery before the holidays, customers want peace of mind that their online orders will arrive on time. In our blog, unwrap customer expectations and best practices for Black Friday and Cyber Monday orders.

Blog

Prepare For The Unexpected: Your Last Mile Delivery Checklist For Cyber Monday And Beyond

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Convey saved YDesign Group over 19% in carrier costs, and freed up team resources to focus on the customer delivery experience.

Case Studies

YDesign Group Improves NPS, Reduces Cost With Convey

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Convey's partner program, ConveyPLUS, delivers more than 20 last mile integrations and solutions to extend the impact of DEM across the last mile.

Press Releases

Convey Unveils Partner Program to Transform Last Mile Delivery

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Buckle up, retailers! With six fewer days between Black Friday and Cyber Monday, this holiday shopping season will be hectic. Learn what shoppers expect from their shipping this holiday season, and how to deliver on expectations.

Blog

Making and Keeping Last Mile Delivery Promises All Holiday Season

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Last-mile delivery wars are front and center during peak season, but the battle can be lost at any point during the year when customer expectations are not met.

News

Outspending Amazon Is Not The Way To Win Last-Mile Delivery Wars

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Convey surveyed over 2,500 US consumers, and identified the trends that will define the online shopping experience during peak season 2019 and beyond.

Press Releases

Shoppers Have a Need for Speed – Not Just Free Shipping – This Hol...

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For our Third Annual Consumer Study, we surveyed over 2,550 shoppers to understand the importance of delivery in eCommerce conversion and loyalty. Download the eBook to learn about shopper wants, needs, and expectations during the holidays and throughout the year.

Research

Last Mile Delivery Wars: How To Keep Your Promises and Win With Reliab...

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When it comes to supply chain management solutions, there are a lot of options to choose from, and it’s imperative to ask the right questions as you drill down into your needs. Discover which categories of technology are crucial to understand as you build your SCM toolkit.

Blog

What’s In Your Supply Chain Management Toolkit?

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Download the eBook to learn what shipping KPIs to improve beyond supply chain metrics, and learn how to build a business case to grow last mile outcomes.

Research

Improving The Delivery Experience: Metrics That Matter

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Leveraging the power of supply chain AI and predictive insights to drive supply chain innovations that yield better conversion should be something that supply chain leaders think about now -- not in 2025. Learn why.

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Predictive Insights Power Winning Conversion and Delivery Outcomes

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