Customer Service Management Archives

Prepare for 2021 and beyond. We tapped the collective smarts of some of the team at Convey to learn what they’re keeping an eye on in the coming year.

Expert Insights: 2021 Trends in Retail & eCommerce

Everything you ever wanted to know about eCommerce shipping and fulfillment: fulfillment metrics, strategy, expert advice, and more.

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eCommerce Shipping and Fulfillment: The Ultimate Guide

Shipment tracking and monitoring technology isn’t just as simple as a tracking page. Here’s what to consider.

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Looking For Shipment Tracking Software? Consider These Tips

Thanks to Amazon and COVID-19, last mile delivery tracking has evolved FAST. Learn how to use it to compete in eCommerce retail.

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Why Last Mile Delivery Tracking Is Essential To Retail Strategy

Delivery Exceptions: Everything You Ever Wanted To Know (And What To Do When They Happen)

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Delivery Exceptions: What They Are And How To Handle Them

Improving Your Post-Purchase Experience: The Unofficial Guide

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Improving Your Post-Purchase Experience: The Unofficial Guide

7 Tactics Every Retailer Can Use To Reduce WISMO Calls

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7 Tactics Every Retailer Can Use To Reduce WISMO Calls

Top Ways eCommerce Shoppers Evaluate Post-Purchase Experiences

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Inmar Intelligence and Convey Announce Joint Offering Designed to Enhance the Online Shopping Customer Experience

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3 ways retailers can beat Amazon and prevail in 2021

Blog

Despite a banner year for Amazon, key audiences are ambivalent — her...

We surveyed nearly 1,200 shoppers on their Amazon consumer behavior and shipping preferences to discover how other retailers can compete with them.

Research

Stronger than Ever: Amazon’s Momentum and Retailers’ Moment of Opportunity

Download the Research