Customer Service Management

As customers expectations grow above & beyond fast and free shipping, learn how delivery experience management can be your last mile competitive advantage.

Delivery experience management is retail's last mile competitive advantage

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Delivery Experience Management Is Retail’s Last Mile Advantage

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Download the eBook to learn what shipping KPIs to improve beyond supply chain metrics, and learn how to build a business case to grow last mile outcomes.

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Improving The Delivery Experience: Metrics That Matter

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Leveraging the power of supply chain AI and predictive insights to drive supply chain innovations that yield better conversion should be something that supply chain leaders think about now -- not in 2025. Learn why.

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Predictive Insights Power Winning Conversion and Delivery Outcomes

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When forced to connect disparate delivery data, you have 3 options: build a delivery solution, buy a solution, or do nothing. Learn the pros & cons of each.

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3 Ways To Take Control Of The Last Mile Delivery Experience

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The battle among retail heavyweights for last-mile supremacy has companies promising an expanding array of delivery options, each seemingly faster and more convenient than the last. Learn how to align Last Mile and Top-Notch Customer Service.

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WEBINAR: New Rules For Retail Supply Chain Success

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Learn how to create unified systems, from leveraging stores to automating warehouses in order to improve shipping efficiency in your supply chain.

Research

Retail TouchPoints: Shipping Efficiency Tech Guide

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Routing guides pose an operational challenge for dropship vendors who manage hundreds of vendors -- is it finally time to stop using them?

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Is The Freight Routing Guide Obsolete?

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Convey recently unveiled a new suite of Advanced Reporting modules as part of our Engage solution. These standard reporting data management ‘packs’ are designed to help retailers compete in the marketplace that Amazon and Wayfair have created.

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The Currency Of Supply Chain Is Data

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Canadian retailer, Indigo Books, aims to expand visibility, optimize last mile consumer deliveries across diverse carrier network with Convey.

Press Releases

Indigo Books & Music, Inc. Selects Convey to Ensure Effortless Delivery Experience, Outcomes

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Despite the well-known costs of poor delivery, most retailers still fail to impress when it comes down to the final mile. So what can you do to improve package tracking experiences and retain more customers? 

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5 Must-Haves in a Package Tracking Solution

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As carrier capacity continues to fluctuate, it’s important to remember that you aren’t locked into using any particular carrier, strategy, or network design. Ultimately, understanding how carriers impact all areas of your business is extremely important to creating maximum value for your team. 

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Plan for Delivery Experience Success with Your Freight RFP

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