Customer Service Management Archives

Delivery Experience Management (DEM) is the art of proactively ensuring that your customers get their orders how and when they expect. Learn how brands can balance costs and customer demands, and why DEM is the future of last mile.

Delivery Experience Management is the Future of the Last Mile

Join us in Chicago this June for IRCE @ RetailX 2019. You're in for four amazing days of learning and networking with supply chain experts.

Events

Sessions You Can’t Miss at IRCE @ RetailX 2019

Schedule a Meeting

As retailers everywhere think about whether they should implement faster shipping options, such as two-day shipping or even next-day delivery, this holiday season, here are four questions they should consider first.

Blog

4 Questions To Ask Before Implementing Faster Shipping Options This Pe...

Kirsten Newbold-Knipp, CMO, Convey Inc., examines the role of delivery experience management in last-mile delivery, ensuring a smooth delivery process and keeping customers happy.

News

Last-Mile Delivery Is a Battleground

Read the Article

Convey helps retailers to make delivery amazing by connecting data across systems, providing context around shipments, and enabling transportation teams to quickly resolve exceptions with carriers.

Video

Convey Engage Solution Overview

Watch the Video

Learn how brands can use intelligent data, AI, and automation to drive better decisions that will enable a better last mile digital customer experience, customer experience management (CXM), and delivery experience management (DEM).

Blog

The Changing Faces Of Last Mile Customer Experience

At the Gartner SCM Summit, it was clear that the market for SCM visibility tools is crowded. So now that visibility is commoditized, what will brands DO with all that amazing visibility data at their fingertips!?

Blog

Gartner SCM Summit: When Visibility is Commoditized

When last mile delivery shipments miss their Estimated Delivery Date, Sally's Shoes experiences WISMO calls. See how they could've avoided it.

Blog

When Shipments Miss Estimated Delivery Dates, WISMO Reigns

Although Amazon is aiming to create new delivery standards such as one-day shipping retailers shouldn’t feel threatened and compelled to make the same moves in order to keep up.

Blog

Competing against One-Day Delivery Standards in Online Retail

By integrating Delivery Experience Management with MercuryGate's TMS platform, Convey can continue to optimize the last mile in innovative ways.

News

MercuryGate to link TMS platform with last-mile delivery monitoring

Read the Article

The companies share how integrating Convey's DEM solution with MercuryGate TMS will improve planning and visibility throughout the last mile.

News

Convey’s DEM platform integrated with MercuryGate TMS

Read the Article