Customer Service Management
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Retail leaders are employing a number of strategies to succeed in this time of uncertainty. In order to help alleviate the impact, we pulled together our data and best practices for supply chain crisis management as a resource during this critical period.
Blog
Managing Coronavirus: How Can Retailers Mitigate Supply Chain Shock?
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Your cart abandonment rate is important, but it’s one interaction along the customer journey. Ask these 3 questions to understand why your shopping cart experience might be shutting your customers out of finalizing their purchase.
Blog
Improving Cart Abandonment Rates With A Better Customer Journey
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Amazon Prime’s coveted two-day shipping has raised the stakes, and the rollout of one-day shipping continues the trend. However, there is hope: new survey data exposes Amazon’s blind spots, which retailers can use to increase sales and drive loyalty.
Blog
Amazon Power Shoppers: How And When Consumers Want Their Last Mile Del...
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In a recent retail consumer survey, we found that almost half of shoppers don't like Amazon's impact on retail and the environment, but continue to shop there anyway. In this blog, learn which factor they just can't resist.
Blog
Overcome Amazon Guilt: Win Over Shoppers Throughout The Customer Journey
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