Customer Service Management
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Modern Furniture Brand Improves Transit Time with Analytics
Learn how a fast growing customer-centric, modern furniture brand gains efficiencies through analyzing its network and improves transit time.
Read moreConvey Reports 2018 Record Revenue for Delivery Experience Management
Convey announced record results for 2018 including a 300 percent increase in year-over-year revenue, a new partners program, and over 120 brands managed.
Read moreRetail TouchPoints 2019 Retail Customer Engagement Awards
In its 4th Annual Retail Customer Engagement Awards, Retail TouchPoints recognizes 10 retail companies that are taking innovative approaches to engage digitally demanding shoppers across channels. Read the report to see the winners of customer experience this year.
Read moreConvey Recognized in Gartner Market Guide for Real-Time Transportation Visibility
Convey was named a Representative Vendor in the inaugural Gartner Market Guide for Real-Time Transportation Visibility Providers.
Read moreThe Saga of WISMO: Delivery Disasters Bring WISMO to Life
With carriers off-line, with systems breaking down, antiquated processes straining to keep up, and the echoes of customers screaming for their orders, a spiky creature begins to manifest among the rubble of packages. WISMO is here! Learn about WISMO's antics and the pains that help it multiply.
Read moreCase Study: Grove improves NPS, customer response time
Within six months of using Convey, Grove’s NPS score rose by 9.4% and their CSAT by 1%. The team also saved $65 per shipment from proactively handling damage claims and $23 per shipment from resolving incorrect addresses alone. Learn how.
Read moreLast Mile Delivery: What Shoppers Want and How to #SaveRetail
Convey announced the results of its third annual consumer expectations study confirming the rising cost of a failed delivery experiences. Learn why 84% of shoppers are unlikely to return after poor delivery experiences.
Read morePartner Program Launched to Help Brands Perfect Last Mile Delivery
With holidays around the corner and customer expectations on the rise, Convey today launched its industry partner program to connect retailers and brands of all sizes with solution providers, carriers and systems integrators who can help them improve and optimize last mile delivery. Convey is announcing inaugural members of the Partner Program that include FLEXE, Sedlak Supply Chain Consultants and Estes Forwarding Worldwide.
Read moreTop Customer Experience Insights from CSCMP Edge 2018
At CSCMP 2018, over 3,000 supply chain professionals joined together in Nashville, under the atrium of the Gaylord Opryland Resort. With customers front and center of supply chain, here are our top customer experience insights from the show.
Read moreBodybuilding.com improves on-time delivery and reduces WISMO
Bodybuilding.com deployed Convey’s delivery experience management platform to provide greater visibility into order delivery status, and enable proactive resolution of potential shipping issues. Through Convey, Bodybuilding.com is now able to more efficiently resolve in-transit issues with service providers, reducing costs and improving SLAs.
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