Customer Package Tracking

The Saga of WISMO: Late Peak Season Shipments Plague Customer Care

Now that Black Friday has come and gone, the Customer Care team is busy fielding calls from customers about late peak season shipments. Throughout the day, she keeps hearing that EDDs are moving back, and shipments seem to be stuck in Chicago. When the Head of Customer Care gets a mysterious email from her CEO saying that the same issue is happening to a VIP shopper, she demands to find some answers.

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The Saga of WISMO: Distribution Center Down

When a distribution center floods on Black Friday, a logistics team braces its system for delivery delays. What it's not ready for? A snowstorm in Chicago! Read why issues up the supply chain bring pain to logistics teams in the final mile.

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The Saga of WISMO: Delivery Disasters Bring WISMO to Life

With carriers off-line, with systems breaking down, antiquated processes straining to keep up, and the echoes of customers screaming for their orders, a spiky creature begins to manifest among the rubble of packages. WISMO is here! Learn about WISMO's antics and the pains that help it multiply.

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Bodybuilding.com improves on-time delivery and reduces WISMO

Bodybuilding.com deployed Convey’s delivery experience management platform to provide greater visibility into order delivery status, and enable proactive resolution of potential shipping issues. Through Convey, Bodybuilding.com is now able to more efficiently resolve in-transit issues with service providers, reducing costs and improving SLAs.

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Convey Integrates with Ingram Micro Commerce & Fulfillment

Convey will integrate its cloud-based shipping software with a last-mile delivery application from Ingram Micro Commerce & Fulfillment. Under the agreement, Austin, Texas-based Convey will provide its Engage product—a customer delivery experience management tool—and its Initiate product, a transportation planning and management application, Convey said. Those applications will now be connected with Ingram Micro's First Mile and Final Mile solutions, which provide services spanning from order management and fulfillment to transportation management.

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Retail Report Card: Smoother Ending to Choppy Holiday Season

For retailers across the country, it finally felt like Christmas, even without snow. Holiday sales came late and came on strong in the days just preceding December 25th, and store executives anticipate a vigorous run of gift-card redemptions, winter clearances and some early spring fashion in the days before New Year’s.

However, 70% of shoppers won’t return after a single poor experience. In the week before Christmas, 1 out of 5 shoppers received packages late, and 1 out of 25 last-minute deliveries scheduled to arrive before Christmas Eve didn’t make their destinations in time.

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Shipment Visibility is Critical for Retailers, Customers

Carriers powering through that last mile, the final delivery approach, can be the bane of existence for retailers. An October survey of 558 online shoppers by Dotcom Distribution found 47% of respondents decided to not shop again at a retailer due to poor delivery experiences.

A proactive approach to managing fulfillment is the focus of the Austin based logistics software company Convey, which focuses on delivering large items like washing machines and works with Jet.com, Build.com and Livingdirect.com.

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