Convey will integrate its cloud-based shipping software with a last-mile delivery application from Ingram Micro Commerce & Fulfillment. Under the agreement, Austin, Texas-based Convey will provide its Engage product—a customer delivery experience management tool—and its Initiate product, a transportation planning and management application, Convey said. Those applications will now be connected with Ingram Micro's First Mile and Final Mile solutions, which provide services spanning from order management and fulfillment to transportation management.Read more
Shopper expectations are on the rise and delivery experiences can make or break a brand. Unfortunately, delivery disasters are rampant with half of all customers experiencing an issue each year. Unacceptable delivery options are one of the top two causes of abandoned carts, and 70% of shoppers are unlikely to return to a retailer after a negative delivery experience.
Learn how Convey can help ensure customers keep returning.Read more
For retailers across the country, it finally felt like Christmas, even without snow. Holiday sales came late and came on strong in the days just preceding December 25th, and store executives anticipate a vigorous run of gift-card redemptions, winter clearances and some early spring fashion in the days before New Year’s.
However, 70% of shoppers won’t return after a single poor experience. In the week before Christmas, 1 out of 5 shoppers received packages late, and 1 out of 25 last-minute deliveries scheduled to arrive before Christmas Eve didn’t make their destinations in time.Read more
Carriers powering through that last mile, the final delivery approach, can be the bane of existence for retailers. An October survey of 558 online shoppers by Dotcom Distribution found 47% of respondents decided to not shop again at a retailer due to poor delivery experiences.
A proactive approach to managing fulfillment is the focus of the Austin based logistics software company Convey, which focuses on delivering large items like washing machines and works with Jet.com, Build.com and Livingdirect.com.Read more
The clock is quickly ticking away to the holidays, as consumers are making their shopping lists and preparing their wallets for the festive season ahead. During a time when expectations, volume, and emotion around deliveries are at an all-time high, the effect of failures are multiplied. From broadening delivery options to communicating more effectively with carriers and customers, Convey and Multichannel Merchant lay out a few simple, best practices to make note of before hitting the green light on your holiday delivery strategy.Read more
Logistics software firm Convey has launched an online platform that lets e-commerce retailers manage in-transit shipments and address shipping snarls before they affect consumers. Retailers using Engage platform are notified of delay or damage before customers are affected, and can use the software tool to chart shipping problems, damages in transit, and delays, then either correct those issues or contact consumers.
Convey's research shows that 66 percent of shoppers say the delivery experience is a decisive factor online, and 75 percent want proactive communication about their shipment.Read more
The average fulfillment speed currently stands at 3.4 days, down from 6.3 days in 2014, according to Slice data. Those improvements reflect steps that retailers have taken over the last few years to get orders to shoppers’ doors more quickly. Return shipping is another area where a little fine-tuning can greatly improve customer service. That’s why online marketplace Jet.com Inc. began working with logistics software Convey’s Intelligent Fulfillment Platform software to improve its fulfillment and delivery process.
See how returns are now a one-step process for Jet customers.Read more
Convey has launched its Intelligent Fulfillment Platform. It draws on the company's expertise in retail, transportation, and logistics. The tool provides final-mile appointment scheduling; large-item returns facilitation and management; a customer-service portal that includes tracking, communication history, shipment scheduling and exceptions management; enhanced delivery communications via a hosted service or API; personalized decisioning based on both qualitative and quantitative data about customers, orders and carrier performance, and unified cross-carrier reporting and analytics.Read more
How much do we love freight innovation? Enough to go through every single article published in the top tech blogs – Techcrunch, Verge, Mashable and Recode – since 2007 to count how often articles about logistics startups, freight or cargo were published. And we found that freight innovation is hot. Logistics is the prime example of a changing industry – colossal, ripe for disruption and utterly opaque. And it’s about to get hit by a freight train of innovation.
Check out Convey’s feature (formerly Pivot Freight) in the Ultimate Logistics Startup List.