Customer Delivery Experience

Delivery Experience Management (DEM) is the art of proactively ensuring that your customers get their orders how and when they expect. Learn how brands can balance costs and customer demands, and why DEM is the future of last mile.

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Featured Post

Delivery Experience Management is the Future of the Last Mile

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Read about how Convey and MercuryGate International Inc. are teaming up to ensure that businesses live up to their delivery promises.


Convey and MercuryGate tout new last mile-focused partnership

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Through Convey, is now able to more efficiently resolve in-transit issues with service providers, reducing costs and improving SLAs.

Case Studies improves on-time delivery and reduces WISMO

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Convey partners with MercuryGate to provide end-to-end visibility and control.

Press Releases

Convey and MercuryGate Announce Partnership to Improve Last Mile Deliv...

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In last mile retail, most consumers won't return after 1 poor shipping experience. Learn why appeasements aren't sustainable solutions to delivery mishaps and understand how they eat into retail profit margins.


Maintaining Last Mile Retail Profits in the Age of Amazon

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The Gartner Supply Chain Executive Conference 2019 will be here before you know it! We can't wait to see you in Phoenix this May.


Must See Sessions at the Gartner Supply Chain Executive Conference 2019

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Brands who understand how and why delivery exceptions happen can optimize their last mile logistics. Learn why this can't happen with spreadsheets.


The Case Against Spreadsheets in Last Mile Logistics

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We can't wait to see you in New York City this year! Check out our guide and schedule an appointment with us if you'll be at the show.


Top Sessions to See at D3’s Retail Supply Chain Conference 2019

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Get a comprehensive understanding of logistics and supply chain terms and acronyms in our last mile supply chain glossary.


Last Mile Logistics and Supply Chain Glossary and Definitions

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At Home Delivery World, freight and parcel shippers focused their discussions around utilizing technology to positively impact customer experience in the last mile and effectively scale their business.


Shippers at Home Delivery World Look for Consistency & Control

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This presentation discusses how Delivery Experience Management (DEM) provides the single source of last-mile data and tools needed so that retailers can actively manage deliveries efficiently, at scale.


Get Proactive to Make Delivery a Competitive Advantage

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