Customer Delivery Experience

Delivery Experience Management (DEM) is the art of proactively ensuring that your customers get their orders how and when they expect. Learn how brands can balance costs and customer demands, and why DEM is the future of last mile.

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Featured Post

Delivery Experience Management is the Future of the Last Mile

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Exception Recovery takes these capabilities to another level, and connects brands to their carriers through the platform, allowing them to collaborate on issues, and resolve exceptions up to 4X faster.

Blog

Why Every Brand Needs Exception Recovery

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Early Adopters of Industry-First Collaboration Capabilities See 80% Faster Exception Resolution, Significant Efficiency Gains and Increased Customer Satisfaction

Press Releases

Convey Debuts Delivery Experience Management with Exception Recovery

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A survey of 237 retail supply chain executives finds that one of the major hurdles to controlling rising delivery costs is meeting last mile demands.

News

Are third parties the biggest reason delivery costs keep going up?

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Retail Touchpoints analyzes the state of the last mile, CX, and reverse logistics. Learn which last mile solutions will disrupt supply chain.

Research

Retail TouchPoints: Mapping Retail’s Last Mile Battleground

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In this short podcast, EFT and Forrester's Sucharita Kodali discuss what drives retail customer satisfaction, and how to improve last mile CX.

Podcasts

Increased Control over Last Mile Improves Retail Customer Satisfaction

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We can't wait to attend Home Delivery World in Philadelphia this year! Check out our guide and schedule an appointment with us if you'll be at the show!

Events

Sessions You Can’t Miss at Home Delivery World 2019

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Improving the digital customer experience requires a fundamental shift in culture, measurements, technology, and processes. Learn why silos are preventing supply chain leaders from ensuring efficient transportation and happier customers.

Blog

Your Silos are Costing You Customers

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Customers expect brands to match the delivery service levels of Amazon. Learn why order tracking and tracking pages are not enough to beat customer demands.

News

When Order Tracking Falls Short

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In this EFT survey, over 200 supply chain leaders were asked to examine the role of last mile customer experience in making operational decisions.

Press Releases

Survey Reveals 5% Increase in Supply Chain Teams Who Have CX Tools

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eft asked over 200 retail supply chain leaders what their top challenges were in meeting customer expectations, and how to solve them.

The Perfect Order: Overcoming Roadblocks in Last Mile Experience.

Research

The Perfect Order: Overcoming Roadblocks in Last Mile Delivery

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