Customer Delivery Experience

As customers expectations grow above & beyond fast and free shipping, learn how delivery experience management can be your last mile competitive advantage.

Delivery experience management is retail's last mile competitive advantage

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Delivery Experience Management Is Retail’s Last Mile Advantage

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Your cart abandonment rate is important, but it’s one interaction along the customer journey. Ask these 3 questions to understand why your shopping cart experience might be shutting your customers out of finalizing their purchase.


Improving Cart Abandonment Rates With A Better Customer Journey

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Amazon Prime’s coveted two-day shipping has raised the stakes, and the rollout of one-day shipping continues the trend. However, there is hope: new survey data exposes Amazon’s blind spots, which retailers can use to increase sales and drive loyalty.


Amazon Power Shoppers: How And When Consumers Want Their Last Mile Del...

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Retailers using Delivery Appointment Scheduling saw an NPS increase of 20%, and a reduction in transit time of 3.3 days.

Case Studies

Delivery Appointment Scheduling: Reduce Transit Time & Improve NP...

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In a recent retail consumer survey, we found that almost half of shoppers don't like Amazon's impact on retail and the environment, but continue to shop there anyway. In this blog, learn which factor they just can't resist.


Overcome Amazon Guilt: Win Over Shoppers Throughout The Customer Journey

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Peak season 2019 brought a slew of delivery issues and cost. See how top brands navigated through delays and get best practices for 2020's holiday season.


Lessons From Peak Season 2019 On Scaling Delivery Volume

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Who's ready for RILA Link2020? With four days of education & networking with 150+ supply chain executives, we curated a list of our top last mile sessions.


Our Must-See Sessions at RILA LINK2020

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What can retailers do to win customers in the age of Amazon? The first step is understanding how shoppers feel about Amazon’s fast, free shipping offering.


Fast, Free Shipping: The Cornerstone Of Customer Delivery Expectations

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In a survey, 30% of shoppers said porch piracy, or package theft, was their top fear. Learn why this is costly to retailers, and how they can stop it.


Porch Piracy: A Hidden Cost Of Last Mile Delivery

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Even as fast, free shipping proves irresistible, 1 in 4 have negative feelings about Amazon’s impact on retail and the environment; 2 in 3 would consider abandoning Amazon without free shipping.

Press Releases

New Consumer Survey Reveals Mixed Feelings About Amazon

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Throughout peak season, we’ve been tracking delivery trends, data, and earnings for retailers' busiest time of the year. Here’s what we learned from 2019 holiday shipping data.


Last Mile Delivery Insights From 2019’s Holiday Season

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