Customer Delivery Experience

Delivery Experience Management (DEM) is the art of proactively ensuring that your customers get their orders how and when they expect. Learn how brands can balance costs and customer demands, and why DEM is the future of last mile.

delivery disaster victim

Featured Post

Delivery Experience Management is the Future of the Last Mile

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When e-commerce powerhouse Amazon announced in late June it was rolling out its Delivery Service Program, it drew a lot of attention, as it typically does, and interest.


Amazon Significantly Ups Order for Delivery Vehicles

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With Amazon's Delivery Service Partners Program, entrepreneurs can start and run their own delivery companies. Is this a ground-breaking business opportunity, or will it be a risky investment?


Amazon Embraces the Gig Economy

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This presentation provides a framework for understanding where your delivery organization sits relative to the delivery experience you are offering your customers.


Does your delivery experience maturity ship up?

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School's back in session! Ace customer experience this year by learning what last mile visibility means and how to use it to make your customers love your brand.


Taking Last Mile Visibility Back to School

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Empower your customers to self-schedule home delivery appointments within seconds.


Schedule Large-Item Home Delivery Appointments

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Using enhanced supply chain visibility and real-time data, learn how to better balance customer communication with cost to optimize your customer experience -- not just intuition and guesswork.


Keeping Customer Experience on Track with Supply Chain Visibility

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The clock’s running out on 2017's peak season. Learn how top performing retailers are surmounting dizzying carrier delays to get presents under the tree in time.


Become the MVP of Peak Season

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Download the guide to learn how to identify common exceptions, know when and how to react, and fill in a worksheet to personalize the action plan for your organization.

Retail Shipping Exceptions Action Guide Preview


Prepping for peak: A delivery action guide for retail

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With the transition from summer into peak season coming soon, Convey is heading west for SCOPE 2018 in Denver. Check out our top sessions highlighting innovation in delivery during the show.


SCOPE 2018 Session Survival Guide

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"Our partnership with Convey will significantly enhance the delivery capabilities of our platform and network to enable our retailer customers to provide exceptional consumer delivery experiences, regardless of how the product is delivered.”


“Convey will enhance delivery capabilities of our platform”

Frank PooreCommerceHub