Customer Delivery Experience

Convey’s Delivery Digest – November 2017

With shipping volume booming, we all know what time of year it is. This month, headlines focused on how to take control of Black Friday and Cyber Monday. Check out this month's top news here in our delivery digest.

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Holiday Wish List: All I Want is My Delivery

When 32% of shoppers are more likely to blame a retailer for a bad delivery experience during the holiday season, nailing the delivery experience is imperative to ensure that shoppers return in January and beyond. Holiday shoppers are prepared to spend more in 2017, but their delivery expectations amplify, especially as December 25th looms closer.

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The most important factor of online holiday shopping is…

When it comes to the online holiday shopping experience, delivery trumps everything. That’s according to a new survey by active delivery management platform Convey in which 40% of consumers report that delivery is the single most decisive factor of the shopping experience.

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Retail Survey: 52% of Shoppers Prioritize Knowing an EDD over Cost

The survey of 1,500 shoppers identified the importance of date commitments to the delivery experience, the need for retailers to provide proactive shipment updates, and the expectation that retailers will resolve shipping issues (as opposed to carriers) and provide more convenient customer self-service options, as top priorities.

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Delivery Digest: October 2017

It's almost the most magical time of the year! This October, headlines focused on how retailers can meet and beat their customers' post-peak delivery experiences. Meanwhile, in addition to Amazon's quest to receive the best bid for its 2nd headquarters, the e-commerce behemoth has launched innovative programs such as Seller Flex, in order to up the stakes for last-mile delivery.

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Family Leisure Reduces Costs, Improves Delivery Communication

Family Leisure has launched the full capabilities of Convey Engage, an all-in-one active delivery management tool which combines deep carrier integrations with delivery communication, voice of the customer feedback, and exception analytics. The solution has enabled Family Leisure to understand, prioritize, and proactively solve issues before customers call, saving valuable time and money and a providing a more rewarding customer experience.

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