Customer Delivery Experience

Prepare for 2021 and beyond. We tapped the collective smarts of some of the team at Convey to learn what they’re keeping an eye on in the coming year.

Featured Post

Expert Insights: 2021 Trends in Retail & eCommerce

BlogRead More

AMA: GEODIS' Gina Anderson

Blog

AMA with GEODIS: COVID-19, Carrier Networks, Customer Experience and How Retailers Can Adapt in 2021

BlogRead More

How Ecommerce Brands Managed the Holiday Shipping Experience

Video

WEBINAR: 2020 “Shipageddon” Wrap Up

VideoWatch the Video

2020 Post-Holiday Survey

Blog

Post-Holiday Survey: Consumer Patience and Flexibility on Delivery Com...

BlogRead More

New Survey from Convey Reveals Consumers Were Overwhelmingly Positive About Recent Holiday Shopping Experiences

Press Releases

Survey Reveals Consumers Overwhelmingly Positive About Recent Holiday Shopping Experiences

Press ReleasesSee Full Press Release

Convey's top five retail and logistics trends of 2020.

Blog

Top Five Retail & Logistics Trends of 2020

BlogRead More

Successful delivery experiences, organization-wide improvements to fulfillment and customer service should be high on the priority list for 2021. See why incorporating a more agile delivery management strategy is the secret to exceeding customer expectations in 2021.

Blog

Why data-driven, flexible delivery management is a top 2021 priority

BlogRead More

9 in 10 shoppers are willing to give retailers extra time to deliver packages this holiday season, however, this leniency comes with limitations. This season, discover how fulfillment options are key to meeting customer expectations and building brand loyalty.

Blog

Multiple Fulfillment Options are Key to Conquering COVID Holiday Shipp...

BlogRead More

Learn how retailers can stay competitive and out-perform Amazon by highlighting transparency, accuracy, and personal service as part of the delivery experience this holiday season.

Blog

How Retailers Can Out-Perform Amazon This Holiday

BlogRead More

Consumers plan to shop earlier and give retailers more time to deliver packages - in exchange they want free shipping, clear communication, and flexible fulfillment
options. Download the ebook to learn more.

Research

eBook: How COVID-19 is Transforming Consumer Shopping Habits This Holi...

ResearchDownload the Research

Parcel carrier peak season surcharges are nothing new, but 2020 has been “the year of the surcharge”, as COVID-19 supply chain disruptions beginning in March initiated a wave of carrier surcharges that has not yet peaked.

Blog

5 Ways to Mitigate the Impact of Peak Surcharges in 2020

BlogRead More