Customer Delivery Experience

In eCommerce, on-time performance has more to do with consumer experience than traditional methodology allows - find out what to measure and when.

Featured Post

How to measure on-time performance, and why you are (probably) doing it ...

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Learn how retailers can stay competitive and out-perform Amazon by highlighting transparency, accuracy, and personal service as part of the delivery experience this holiday season.

Blog

How Retailers Can Out-Perform Amazon This Holiday

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Consumers plan to shop earlier and give retailers more time to deliver packages - in exchange they want free shipping, clear communication, and flexible fulfillment
options. Download the ebook to learn more.

Research

eBook: How COVID-19 is Transforming Consumer Shopping Habits This Holi...

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Parcel carrier peak season surcharges are nothing new, but 2020 has been “the year of the surcharge”, as COVID-19 supply chain disruptions beginning in March initiated a wave of carrier surcharges that has not yet peaked.

Blog

5 Ways to Mitigate the Impact of Peak Surcharges in 2020

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Convey’s 4th annual holiday survey reveals consumers will shop earlier and give retailers extra time to deliver packages in exchange for free shipping, timing transparency, and flexible fulfillment

Press Releases

Consumers Adjust Holiday Shopping Due to COVID – and Are Willing to Grant Retailers Leeway

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Convey helps UrbanStems cuts costs and reduces customer care calls

Case Studies

Case Study: UrbanStems Cuts Costs And Reduces Customer Care Calls During Massive Sales Growth

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Click-to-Delivery data is being used by some of the largest retailers in ecommerce today. Discover 3 ways to measure this metric using fulfillment and in-transit data.

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Click-to-Delivery: Why Retailers Need Real-Time Order Visibility from ...

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We interviewed Daniel Sokolovsky, CEO of AxleHire, and an emerging leader in the same-day and next-day space to learn how these trends are affecting retailers, what’s going well, and where we can collectively improve.

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AMA With AxleHire: Same-Day/Next-Day Delivery in a Post-COVID World

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As customers expectations grow above & beyond fast and free shipping, learn how delivery experience management can be your last mile competitive advantage.

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Delivery Experience Management Is Retail’s Last Mile Advantage

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We interviewed Ruth Zive, Head of Marketing at the market leader in Automated Customer Service (ACX), Ada Support. We wanted to understand how retailers can maintain customer satisfaction levels throughout and beyond coronavirus (COVID-19) crisis.

Blog

AMA With ADA Support: How Retailers Can Maintain Customer Satisfaction...

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We surveyed 1,000 shoppers on their eCommerce shipping preferences during COVID-19. Download the eBook to learn their post-purchase preferences.

Research

COVID-19 eCommerce Playbook: Mitigate Customer Crises With Transparency and Communication

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