Customer Delivery Experience

As customers expectations grow above & beyond fast and free shipping, learn how delivery experience management can be your last mile competitive advantage.

Delivery experience management is retail's last mile competitive advantage

Featured Post

Delivery Experience Management Is Retail’s Last Mile Advantage

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Listen to experts from Convey, DHL eCommerce Solutions, FLEXE, and Shipware on how to ensure successful logistics coordination during peak season.

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Preparing Your Team For Last Mile Network Surges And Disruptions

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We interviewed Scot Goodwin, Senior Vice President of Sales at NSD. In this blog, get his advice on how to gain flexibility in order fulfillment and shipping and how carriers like NSD are helping retailers to meet customer delivery expectations.

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AMA With NSD: How To Keep Order Fulfillment Flexible This Peak Season

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Convey helped Boll & Branch unlock revenue in the post-purchase experience with a 3.31% conversion rate from tracking page to new order, and it improved CSAT scores during peak season.

Case Studies

Case Study: Boll & Branch Unlocks Revenue In The Post-Purchase Ex...

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Seth Goldman, CEO of UrbanStems, discusses how proactive communication helped his team set customer delivery expectations during COVID-19.

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How UrbanStems Makes Last Mile Delivery Promises It Can Keep

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Providing a great customer experience at scale is no easy feat. Learn three ways to scale your customer service volume without losing your brand's personal touch.

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Leverage eCommerce Customer Service Automation Without Losing The Human Touch

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In this blog, learn what WISMO calls are and how to avoid them. Get customer care best practices on how and when to communicate with your customers.

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What’s WISMO? Avoiding High Volume eCommerce Customer Service Ca...

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In this webinar, Convey's CGO shares data and retail consumer research on how shopper preferences have shifted due to COVID-19.

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Last Mile Delivery Keys To Success: Communication, Convenience, &...

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We interviewed Karl Siebrecht, Co-founder & CEO of the industry-leading, on-demand warehousing provider, Flexe. We wanted to understand how coronavirus (COVID-19) is causing supply chain disruption across retail, and how retailers can maintain resilient supply chains throughout and beyond the crisis.

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AMA With Flexe: Turning Supply Chain Disruption Into A Retail Opportunity

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We interviewed Stephanie Eisele Lacey from Happy Returns to learn more about how online returns policies have shifted since the COVID-19 outbreak.

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AMA With Happy Returns: Understanding New Online Returns Policies

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APL, CEVA, Convey, Kustomer, and Thankful discuss strategies for retailers to optimize their eCommerce performance during COVID-19.

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Creative Tactics To Improve Your eCommerce Performance During COVID-19

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