Customer Delivery Experience

Infographic: Navigating Peak Season Delivery Obstacles

Peak season 2018 brought retailers their highest sales -- and delivery issues -- yet. See what consumers expect during the holidays, and how top retailers navigated through treacherous obstacles to create seamless delivery while keeping shipping costs low.

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2018 Peak Season Shipping Insights

2018’s Peak Season shattered spending records for retailers. According to Adobe, consumers spent $125.91 Billion online, resulting in an 18.3% increase in online sales compared to the rest of the year. As online holiday shopping reaches an all time high, we’re tracking the latest peak season shipping insights through our customer data and through our annual shopper surveys.

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Retail TouchPoints 2019 Retail Customer Engagement Awards

In its 4th Annual Retail Customer Engagement Awards, Retail TouchPoints recognizes 10 retail companies that are taking innovative approaches to engage digitally demanding shoppers across channels. Read the report to see the winners of customer experience this year.

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Convey’s Top 7 Supply Chain Blogs of 2018

Between headlines of acquisitions, the retail apocalypse, Amazon, and increased carrier rates, 2018 was a busy year for supply chain. As Convey counts down to 2019, we're counting down our top supply chain blogs of 2018.

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The Saga of WISMO: Actionable Visibility Reduces WISMO

Carrie, Larry, Steve, and Diana all band together to find the source of WISMO, but have no visibility into the problem to drive action. When they get locked in a dark room and WISMOs start crawling through, they must find the true solution to solve the pain.

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