Customer Delivery Experience

Prepare for 2021 and beyond. We tapped the collective smarts of some of the team at Convey to learn what they’re keeping an eye on in the coming year.

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Expert Insights: 2021 Trends in Retail & eCommerce

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2021 Gartner Magic Quadrant for Real-Time Transportation Visibility Platforms

2021 Gartner Magic Quadrant Real-Time Visibility Platforms

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2021 Gartner Magic Quadrant for Real-Time Transportation Visibility Platforms | Convey

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This month’s data shines a light on carrier on-time performance and market share, along with a sneak peek at how retailers are gearing up for the peak year-end holiday season.

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Convey Data: Retailers accelerate last mile investments and on-time performance improves

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Learn the basics of last mile carrier tracking: what it is, why it’s important, and how you can use it to win a cult following of customers.

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Last Mile Carrier Tracking: What It Is And Why It’s Important

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Shipment tracking software is more than just a tracking page. Find the best solution for your goals.

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Best Shipment Tracking Software for 2021: Compare Features And Solutio...

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The ability to deliver accurate shipment information helps streamline customer service case management, resulting in cost savings.

Case Studies

Case Study: Brooklinen Gains Visibility into their Last-mile Delivery Experience

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Learn what should go into your advanced shipping notice with Convey’s easy to use checklist

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What Is An Advanced Shipping Notice? | Guide, FAQ, and Checklist

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Everything you ever wanted to know about eCommerce shipping and fulfillment: fulfillment metrics, strategy, expert advice, and more.

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Delivery Notifications: Convey Features And FAQ

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An overview of our annual consumer survey and strategies for thriving in an Amazon world

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WEBINAR: Amazon’s Momentum and Retailers’ Moment of Opport...

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Convey helped Indigo capitalize on data-driven customer delivery experiences

Case Studies

Case Study: Indigo Capitalizes on Data-Driven Customer Delivery Experiences

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See how Convey’s data shines a light on suffering Fedex on-time performance as SmartPost moves away from USPS, rebrands to FedEx Ground Economy

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Convey Data: Impact of FedEx Shift from SmartPost to Ground Economy

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Everything you ever wanted to know about eCommerce shipping and fulfillment: fulfillment metrics, strategy, expert advice, and more.

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eCommerce Shipping and Fulfillment: The Ultimate Guide

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