Self-Serve Customer Returns
Reduce effort for both you and your customer by enabling a simple, and convenient online form for initiating omni-channel returns. Display important return and exchange policy details and gather necessary information for the return.
Configurable business rules automatically validate and approve return eligibility for every item in a customer’s purchase history.
Capture structured return reasons by product. Feed this data back into your supply chain by informing inventory decisions, product packaging, and product design.
Label & BOL Generation
Automatically generate print-friendly labels and BOL’s for the return order including important instructions for returning the product.
Optimized Carrier Selection
Ensure you retain as much margin as possible while still selecting appropriate service levels for your customer by optimizing carrier selection for inbound shipments.
Simplify the process of coordinating the pickup of freight returns. Allow customers to easily schedule a pick up date and time that is convenient for them.
Know what is coming back, in what condition, and when it will arrive. Provide customers with timely notifications to let them know the status of their credit.