Supply Chain Visibility
Unified visibility reveals opportunities for improvement to network design, transportation and fulfillment and more
Real-time, Connected Data Across Teams and Systems
Convey connects the data your teams create in real-time — from shipment status to order details and commitments to customer service and experience. As a centralized hub of shipment insights, it ensures the entire organization has a comprehensive view of how decisions made in one area impact performance in another at the network, organizational, and individual levels. Make decisions better, faster, and with more accountability by easily answering to your most important questions like:
- What issues are driving customer complaints?
- Does experience vary by product category, carrier or region?
- How do exceptions and resolutions impact CSAT and NPS?
- How does delivery impact customer retention and average order value?
- Are we meeting the promise we made to the customer?
- Where in the supply chain are orders getting held up?
Carrier Performance Analytics
On-demand access to the information you need to effectively drive transportation performance improvements and future-proof delivery networks. As the most important partner in the delivery experience, carriers can make or break your strategy. Arm your carrier management team with a clear understanding of the metrics you care about most like:
- Perfect Order Rate
- On Time Rate and Average Transit Times
- Exception Rate and Volume
- Exception Types and Resolution Time
- Carrier Support Responsiveness
- Customer Feedback
Benchmarks and Expertise from 150M+ annual shipments
Unfortunately, relatively few resources exist today for understanding how your performance compares to your peers. Convey aggregates and anonymizes benchmarks from across its network to reveal your strengths and opportunities relative to the market. In addition to benchmarks around Perfect Order Rate, Transit Time, and more, Convey’s team of experts can help you identify answers to questions such as:
- What is the transit time improvement I can expect by localizing inventory?
- Is there another network configuration that would help me speed up delivery and reduce cost?
- How is my shipment to order ratio impacting profitability?
- How are weather, labor issues, and capacity bottlenecks impacting performance?
Actionable InformationUse data to trigger action - issue appeasements, offer discounts, or communicate with customers, carriers and more. Learn more »
Flexible Integrations and APIEasily connect Convey’s unified delivery experience data with external tools for customer support, marketing, or operations.
Custom ViewsSearch, filter, sort, and save custom views of shipments to quickly and easily segment work for your organization. Learn more.
Own Your DataEngage provides best in class customer experience capabilities without having to sacrifice control of your customer data in the process.
Talk to a Convey Engage Expert
For more information on Engage, please complete the form below and a Convey Representative will follow up to schedule a time to answer your questions.