Fulfill Customer Promises and Drive Lifetime Value

Build loyalty and drive NPS through memorable post-purchase customer experiences

Fulfill Customer Promises and Drive Lifetime Value

Build loyalty and drive NPS through memorable post-purchase customer experiences

Carry Your Brand Through the Last Mile

Issues will happen — it’s how they are managed that matters most. Customers desire transparency, communication, and the ability to control the outcome. They want brands to earn their loyalty by taking ownership until the item has successfully reached their door.

Manage thousands of experiences at scale by:

  • Providing transparency with branded tracking experiences
  • Capturing customer feedback with private bidirectional communication
  • Ensuring convenience with self-service delivery tools

Increase NPS Scores

"This type of response capability is why we’ve seen improvements in both CSAT and NPS, and even higher NPS when customers experience an issue that was resolved." -John deVierno, Grove

Deliver Higher LTV

"It’s no longer acceptable to leave customers hanging – they want to know where their stuff is."

Automate Proactive Delivery Communication

The optimal buying journey begins and ends with personalization and brand intimacy, but scaling 1:1 experiences for deliveries is challenging. Don’t burden consumers with monitoring and managing shipments, own the delivery experience from cart to door.

Enable your team to improve customer communication with:

  • Alerts your customers care about, whether it’s an updated delivery date or a notice you’ve sent a replacement for their damaged shipment
  • Google-like search and filtering capabilities for every shipment and order
  • Proactive exception management, getting ahead of your most important customer issues before customer impact

Data to Fuel Customer Experience Improvement

Fast and free shipping is not enough to meet customer demands and drive loyalty. Negative post-purchase experiences costs more than just the shipping cost impacting lifetime value, NPS, and loyalty.

Make data-driven post purchase decisions by understanding:

  • Customer feedback on the delivery experience
  • How customers interact with your brand after the sale
  • How effectively your team manages support issues

Talk to an Expert

Ready to find out more about how Convey helps supply chain professional perfect the Last Mile Experience? Connect with a Convey Representative to discuss your specific needs.