Standardized Exception Types
We simplify thousands of unique carrier exceptions down to 19 standard types to make analyzing exceptions easy. Quickly see your most common issues and know what actions to take.
Structured feedback allows you to identify, report on, and address customer reported issues as they happen. These exceptions help you identify communication disconnects and evaluate carrier performance in terms of customer satisfaction.
Understand and take action on exceptions that carriers don’t report like missed pick-ups, estimated delivery date changes and warnings when a shipment is likely to miss it’s promise date.
Prioritization and Escalation
Not all exceptions are created equal. Prioritize and escalate the exceptions that require action from your team. Assign distressed shipments to individuals or teams for resolution.
Users can filter to create custom views based on order value, product category, carrier, and more. Monitor, manage, and report on only the shipments that matter most to you.
Best Practice Library
Knowing what to do once you’ve identified an exception can be daunting so we’ve mapped out recommended processes, communication, and SLAs for managing any issue that might pop up.