Customer Service Management

Reduce the time spent managing inbound customer service calls and cases

Comprehensive Shipment Details

Everything you need to know about a shipment on a single page. This record contains complete tracking, communication, and case history in addition to product details, package dimensions, weight and charge changes, special instructions, and more.

All Shipments Search

Flexible, all-shipments search makes finding shipments quick and easy. Search or filter by any data point including consignee name, destination zip code, carrier, tracking number, order number and more.

Internal Activity Record

Understand what action has been taken by your team. Track notes and actions along with the time stamp, user and carrier status.

User Activity Management

Track your team’s activities. Understand which users are actively resolving issues, and how many custom alerts and notes are created.

Delivery Experience Score

Get an at-a-glance view into the success of any given shipment. Impact a low score by taking action to resolve issues and communicate with customers.

Customer Relationship Management

Integrations to case management tools and CRMs like Zendesk and Salesforce gives your team access our data wherever and whenever they need it.

70% of shippers want to improve bidirectional communication with customers. We can help.

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