Balance Customer Experience and Cost

Optimize cost to serve, make informed tradeoffs and enact change

Balance Customer Experience and Cost

Optimize cost to serve, make informed tradeoffs and enact change

Deliver Connected Customer Experiences

The supply chain has more impact on customer satisfaction than ever before. Managing delivery experience means seamless integration of supply chain activities and customer demands.

Empowering customers with as much information and control as possible by:

  • Providing clear and up to date package tracking information
  • Capturing customer feedback about delivery performance
  • Ensuring convenience with self-service delivery options

Meet Delivery Promises

"UncommonGoods looks like the hero because we’re being so proactive. Convey really shines on the operational side. We see the delivery date as a promise, and the Convey platform is key to us being able to be keep it." - MC Halfpenny, UncommonGoods

The Last Mile Matters

84% of retail consumers are unlikely to shop with a brand again after a poor last mile delivery experience.

Supply Chain Insights that Accelerate Business

In the Age of Amazon, it has never been so important to balance speed, cost, communication, and flexibility. 83% of supply chain leaders report feeling the pressure to improve the customer experience, yet, only 3% report having systems that fully support their efforts to improve.

Convey Engage provides the insight required to bridge the delivery divide including:

  • Cross-mode, real-time carrier performance metrics
  • Unified customer experience, cost, and performance data
  • Complete picture of Perfect Order performance and insights into network optimization opportunities
  • Expertise and best practices derived from the management of >150M annual shipments across over 120 brands

Empower your Team to Go from Reactive to Proactive

Final mile is 53% of the cost of getting goods to customers — much of that cost comes from labor and fees that are a direct result of poor visibility and ineffective collaboration. Optimizing costs starts with understanding how to structure efficient, flexible, and collaborative teams.

Arm your team with the ability to:

  • Easily prioritize the exceptions and customers that will have the most impact
  • Effectively share information and make decisions with partners and cross-functional teams
  • Share clear goals for SLAs related to resolving customer delivery issues

Talk to an Expert

Ready to find out more about how Convey helps supply chain professional perfect the Last Mile Experience? Connect with a Convey Representative to discuss your specific needs.