Supply Chain Management Resources

The source for supply chain strategy, insights and best practices.

Delivery Experience Management (DEM) is the art of proactively ensuring that your customers get their orders how and when they expect. Learn how brands can balance costs and customer demands, and why DEM is the future of last mile.

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Delivery Experience Management is the Future of the Last Mile

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Now that Black Friday has come and gone, the Customer Care team is busy fielding calls from customers about late peak season shipments. When the Head of Customer Care gets a mysterious email from her CEO saying that the same issue is happening to a VIP shopper, she demands to find some answers.

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The Saga of WISMO: Late Peak Season Shipments Plague Customer Care

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Not all visibility solutions are created equal. Understanding how vendors map to your use case will help you sort through real-time visibility needs.

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Last Mile Customer Experience Starts with Real-Time Visibility

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When a distribution center floods on Black Friday, a logistics team braces its system for delivery delays. What it's not ready for? A snowstorm in Chicago! Read why issues up the supply chain bring pain to logistics teams in the final mile.

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The Saga of WISMO: Distribution Center Down

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When Black Friday shipments go sideways and NPS scores fall, one marketer takes it upon herself to find the answers. Learn how she can save the day.

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The Saga of WISMO: WISMO Trounces Black Friday Shipments

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With carriers off-line, antiquated processes straining to keep up, and the echoes of customers screaming for their orders, a spiky creature manifests. WISMO is here! Learn about WISMO's antics and the pains that help it multiply.

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The Saga of WISMO: Delivery Disasters Bring WISMO to Life

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In the Age of Amazon, it's a great time to be a consumer -- but is fast, free delivery all that your customers are asking for? In this blog, written by FLEXE, learn how delivery can reinforce your brand as one that customers trust.

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Your Customers Want More than Fast, Free Delivery

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Lisa was ecstatic when “HomeStore” indicated she would receive her new exterior lights on Thursday — just in time for her dinner party that weekend. Learn how Lisa became a Delivery Disaster Victim, and how her retailer could've prevented her frustration.

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Horror Story: Good Customer Now a Delivery Disaster Victim

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In this edition of Delivery Horror Stories, learn why Sarah's delivery appointment nightmare caused her to miss work and become frustrated with her brand, and learn how to avoid these ordeals with your customers.

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Horror Story: A Delivery Appointment Nightmare

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At CSCMP 2018, over 3,000 supply chain professionals joined together in Nashville, under the atrium of the Gaylord Opryland Resort. With customers front and center of supply chain, here are our top customer experience insights from the show.

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Top Customer Experience Insights from CSCMP Edge 2018

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At the Gartner Supply Chain Conference, it was clear that there’s massive change underway in supply chain: Supply chain leaders are facing new challenges with the rise of eCommerce. Learn what the future of supply chain looks like, according to Gartner.

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The UK’s State of Delivery: Gartner Supply Chain Conference

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