Supply Chain Management Resources

The source for supply chain strategy, insights and best practices.

Delivery Experience Management (DEM) is the art of proactively ensuring that your customers get their orders how and when they expect. Learn how brands can balance costs and customer demands, and why DEM is the future of last mile.

delivery disaster victim

Featured Post

Delivery Experience Management is the Future of the Last Mile

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Customers expect brands to match the delivery service levels of Amazon. Learn why order tracking and tracking pages are not enough to beat customer demands.

News

When Order Tracking Falls Short

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In this EFT survey, over 200 supply chain leaders were asked to examine the role of last mile customer experience in making operational decisions.

Press Releases

Survey Reveals 5% Increase in Supply Chain Teams Who Have CX Tools

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eft asked over 200 retail supply chain leaders what their top challenges were in meeting customer expectations, and how to solve them.

Research

The Perfect Order: Overcoming Roadblocks in Last Mile Delivery

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As Brexit looms near, transportation leaders are left to wonder how to prepare for the breakup between the UK and the EU. Learn how to prepare your customers for any scenario in our last mile checklist for transportation leaders.

Blog

Brexit: A Last Mile Checklist for Transportation Leaders

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The Amazon Effect has amplified consumer expectations. Learn what this means for long-term retail strategy, and how to survive & compete in an Amazon world.

Blog

Rise Above the Amazon Effect: Survive and Compete with DEM

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Amazon has power to unseat competitors in traffic and price. Learn what direct to consumer (DTC) companies can do to earn their customers' loyalty.

Blog

How Can Direct to Consumer Brands Compete in the Era of Amazon?

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This Internet Retailer Technology Focus Report is about how retailers are investing in technologies to bolster their operations as they strive to meet—and exceed—consumers’ growing online shopping expectations.

Research

Building the Online Customer Shopping Experience

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We're looking forward to joining leading retailers at Shoptalk 2019 this year! Come learn effective supply chain strategies and schedule a meet-up with us.

Events

Top Sessions to See at Shoptalk 2019

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This Gartner Market Guide defines this emerging market and explains what you can expect in the short term, outlines the attributes of Representative Vendor offerings, and how those offerings are likely to evolve.

Research

Gartner 2018 Market Guide for Real-Time Visibility Providers

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New Feature Boosts Shopper Satisfaction While Reducing Cost for Retailers and Carriers

Press Releases

Convey Launches Self-Service Delivery Appointment Scheduling

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