Supply Chain Management Resources

The source for supply chain strategy, insights and best practices.

Delivery Experience Management (DEM) is the art of proactively ensuring that your customers get their orders how and when they expect. Learn how brands can balance costs and customer demands, and why DEM is the future of last mile.

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Delivery Experience Management is the Future of the Last Mile

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2016 has been a tremendous year for Convey, since our official debut of our new brand in May, we have continued to disrupt the delivery space and make a difference in the experiences our clients offer. Here are some of our milestones as we prepare for another great year in 2017.

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2016: A Great Year for Delivery

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As online sales this holiday season are set to break records — ComScore estimated $7 billion in online sales for Cyber Weekend alone — data analytics has revealed some hiccups in fulfillment as well as e-commerce best practices.

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Holiday Data Show Online Retail Friction Points

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For retailers across the country, it finally felt like the holidays. Holiday sales came late and came on strong in the days just preceding December 25th, as store executives anticipated a vigorous run of gift-card redemptions and winter clearances in the days before New Year’s.

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Retail Report Card: Smoother Ending to Choppy Holiday Season

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Americans return more than $260 billion in goods per year. E-commerce makes it easy for consumers to be indecisive without financial consequence -- for the shopper. For retailers, it’s a different story.

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How Free Returns on Online Purchases are Crippling Retailers

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Recent news indicates a disappointment in the customer delivery experience. Not all is lost however, here are some steps retailers and shoppers can take to curb expectations and prevent delivery disappointment in the final days of holiday shopping.

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Holiday Trends: How To Guard Against Delivery Disappointment

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Expect “Super Saturday” to emerge as the biggest volume day of the year, fueling retailers’ confidence of meeting holiday projections. However, higher rates of online shopping, where transactions are seen as less profitable than bricks-and-mortar, will dig into the bottom line.

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Retailers Predict a ‘Super’ Saturday and Rush for Gifts in Season ...

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Many remember Christmas 2013 when many gifts never made it to homes in time. Carrier-reported issues increased from 7.6 percent during Thanksgiving week to 12.5 percent last week, according to Convey, who advises retailers to alert customers to potential delays.

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Will Santa’s helpers deliver gifts in time for Christmas?

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Carriers powering through that last mile, the final delivery approach, can be the bane of existence for retailers. An October survey of 558 online shoppers by Dotcom Distribution found 47% of respondents decided to not shop again at a retailer due to poor delivery experiences.

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Shipment Visibility is Critical for Retailers, Customers

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The 50 on Fire competition started with hundreds of nominees. A few weeks later, a batch of 22 of Austin’s most accomplished innovators analyzed them all and picked 50 of the hottest Austin tech startups and entrepreneurs.

Now, here’s a list of the winners of 50 on Fire.

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Here Are The 2016 50 on Fire Winners

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Last week we shared shopper feedback insights on how retailers performed over the holiday weekend. This week, learn about record-breaking Cyber Monday sales, delivery experience expectations, and how well shopper feedback aligned to carrier-reported shipping issues.

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Holiday Recap: Carriers and Shoppers Disagree on the Delivery Experience

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