Supply Chain Management Resources

The source for supply chain strategy, insights and best practices.

Delivery Experience Management (DEM) is the art of proactively ensuring that your customers get their orders how and when they expect. Learn how brands can balance costs and customer demands, and why DEM is the future of last mile.

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Delivery Experience Management is the Future of the Last Mile

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When ⅔ of shoppers (65.1%) are not likely to make another purchase from a retailer if they have a poor returns experience, the stakes are extremely high for retailers. Download our white paper to learn what 1,500 shoppers said gave them online returns anxieties, as well as how retailers can improve in the future.

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Solving Satisfaction: Keys to Reducing Online Returns Anxiety

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In order to find out customers' delivery demands during the holidays and throughout the rest of the year, we surveyed 3,000 people in two surveys. We found that consumers have three main asks for retailers: show them commitment, communication, and give them more control.

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The Modern Customer Delivery Imperative

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To what extent can technology enhance visibility? Where is it necessary to tow the line between improving experience and maintaining costs?

We answer all of these questions and more in our podcasts -- sign up to gain immediate access.

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Redefining Final Mile Delivery in the Age of the Customer

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Download the report to learn how to manage customer expectations and increase loyalty, how consumers want to be kept in the loop, and how you can own the last-mile delivery experience this holiday season.

Transparent Customer Communication in Delivery

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Transparent Customer Communication in Delivery

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Download the report to learn how to improve the customer experience by owning the last mile, why you need to give holiday shoppers the shipping options they demand, and how to recognize and respond to delivery issues before they occur.

Improve Holidays Delivery Experience Shift into High Gear for FInal Mile

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Shifting the Holiday Delivery Experience Into High Gear

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Download the guide to learn how freight classifications are determined. Walk through an example of how to determine a commodity's freight class (NMFC) by considering density, handling, stowability, liability.

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Guide to Freight Class

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Unacceptable delivery options are one of the top two causes of abandoned carts, and 70% of shoppers are unlikely to return to a retailer after a negative delivery experience. So… what does help a customer return to your site?

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Don’t be a Victim of Delivery Disaster

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Customers form impressions about your brand throughout the purchase experience and these impressions are reaffirmed or destroyed by the experience they receive through the delivery experience. Download our whitepaper to learn the 4 steps to go from cost center to competitive advantage.

Cost of Poor Delivery on Customer Expectations

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The Cost of Poor Delivery

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