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As customers expectations grow above & beyond fast and free shipping, learn how delivery experience management can be your last mile competitive advantage.

Delivery experience management is retail's last mile competitive advantage

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Delivery Experience Management Is Retail’s Last Mile Advantage

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In its 4th Annual Retail Customer Engagement Awards, Retail TouchPoints recognizes 10 retail companies that are taking innovative approaches to engage digitally demanding shoppers across channels. Read the report to see the winners of customer experience this year.

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Retail TouchPoints 2019 Retail Customer Engagement Awards

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The 2018 holiday shopping season is off to the races with exciting growths in shipments and fast delivery. With 165 million shoppers and a 239% growth in all shipment modes, this peak season is already setting record highs. Discover the statistics.

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2018 Holiday Shipping Spotlight

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With never-ending news of major retail bankruptcies, the word “apocalypse” seemed to echo across every media outlet this year. As brands aim to up-end major competition and ever-rising consumer demands, we asked over 1,500 consumers the how, what, and why of their delivery experiences.

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Last Mile Delivery: What Shoppers Want & How to Save Retail

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Download the guide to learn how to identify common exceptions, know when and how to react, and fill in a worksheet to personalize the action plan for your organization.

Retail Shipping Exceptions Action Guide Preview

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Prepping for peak: A delivery action guide for retail

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In this Freight RFPs 101 eBook, learn which questions to ask your team to optimize your carrier mix for customer experience and budget, and use our RFP template to reduce your carrier costs. Download it now.

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eBook: A Guide to Creating Freight RFPs

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This inaugural Retail TouchPoints Last Mile Benchmark Report provides a snapshot of the challenges retailers face in managing the last mile, and the innovative solutions they are using to keep pace with rising consumer expectations.

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Benchmark Survey Report: Are You Winning The Last Mile Of Retail?

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When ⅔ of shoppers (65.1%) are not likely to make another purchase from a retailer if they have a poor returns experience, the stakes are extremely high for retailers. Download our white paper to learn what 1,500 shoppers said gave them online returns anxieties, as well as how retailers can improve in the future.

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Solving Satisfaction: Keys to Reducing Online Returns Anxiety

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In order to find out customers' delivery demands during the holidays and throughout the rest of the year, we surveyed 3,000 people in two surveys. We found that consumers have three main asks for retailers: show them commitment, communication, and give them more control.

Modern Customer Delivery Imperative White Paper

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The Modern Customer Delivery Imperative

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To what extent can technology enhance visibility? Where is it necessary to tow the line between improving experience and maintaining costs?

We answer all of these questions and more in our podcasts -- sign up to gain immediate access.

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Redefining Final Mile Delivery in the Age of the Customer

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Download the report to learn how to manage customer expectations and increase loyalty, how consumers want to be kept in the loop, and how you can own the last-mile delivery experience this holiday season.

Transparent Customer Communication in Delivery

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Transparent Customer Communication in Delivery

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